Customer Experience Associate - Seymour

Description Responsibilities: • Works closely with customers and discusses our discounts. • Resolves issues about any of our discounts or programs. • Reaches out to customers and sets appointments. • Cross-sells to our customers with regards to the Multi-Line discount. • Handles incoming calls and answers any questions. • Collects payments and makes policy changes. • Sets up bill accounts and works on other simple billing requests. • Submits claims paperwork that is requested by the claim’s representatives. • Provides proof of insurance documents that are requested by clients. • May assist with INFB Health Plans. • Any additional duties assigned by management. Requirements for Success: • High school diploma or GED equivalent. • 3 years of customer service experience, insurance experience preferred. • Property & Casualty insurance license required or must be able to obtain this license within a year. • Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly. • Ability to communicate with a variety of audiences. • Strong time management and problem-solving skills. • Strong attention to detail and accuracy. • Ability to interact professionally with our internal and external clients. • Proficient in using Android and Apple phones. • Ability to have patience and understanding in guiding customers through technology. IFBI Perks: • An organization that values work/life balance • Paid vacation/sick leave • 401(k) with match • Fulltime with a Monday - Friday schedule • Potential for a yearly bonus with a possible payout of up to 20% of the salary • Contests and incentives • Benefits eligibility within 30 days of employment • Negotiable pay based on level of experience • Collaborate in a team environment • Paid volunteer hours #FO #LI-KL1 Qualifications Education Required • High School or better Job Category: Individual Contributor Job Type: Full-Time 310 S Airport Rd Seymour, IN, USA, 47274 ReqID: CUSTO005029 Apply Job!