Central Operations
POSITION TITLE: Customer Service Representative
DEPARTMENT: Central Operations Department/Administration Office
REPORTS TO: Central Operations Officer
Position is full-time in Central Operations and will report to the Central Operations Officer. The Central
Operations Department has many time-sensitive tasks and an array of back-end operations callbacks that
are to be completed daily. Candidate must have a strong operations background, with a good
understanding of policies and procedures. This position has a multiplicity of responsibilities which
include; providing excellent customer service by efficiently handling incoming bookkeeping calls,
providing general and technical support to customers and employees with respect to the Banks
electronic banking products and services (Online Banking, Cash Management, Bill Pay, ACH
Origination), processing Rapid Remote Deposits, providing back up to our main switchboard, and
processing incoming/outgoing wires. Performs additional tasks as assigned by the Central Operations
Officer. Works under general supervision and by following proper policies and procedures. Will remain
on Saturday rotation and cover in branches when needed.
Some qualifications that are required for this position include, but are not limited to, the
following:
Must be computer literate (proficient in Word and Excel)
Ability to organize and prioritize work and meet deadlines
Accuracy and attention to detail is a must
Strong verbal (including phone etiquette), written and interpersonal skills
Ability to multi-task with ease
2+ years experience in Bank Operations
Must be reliable and ready to learn new duties with a positive attitude
At the time of hire, and as a condition of employment, applicant must comply with a background
screening.
Salary Range: $20.00 to $25.00 Hourly
Your actual base salary will be determined on a case-by-case basis and may vary based on the following considerations:
job-related knowledge and skills, education, and experience.
Send resume to HR@yourcbsm.com
Apply Job!