Centralized Support Representative- Mailroom

As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career. Must-have Qualifications • * High school diploma or GED equivalent or higher with one or more years of relevant work experience • Work or educational experience must include: • Customer service or sales • Fast paced and changing environment • Multitasking and time management skills • Effective verbal and written communication skills • Computer skills Preferred Skills • * Solid written and verbal communication skills • Strong attention to detail • Ability to handle high volume that comes with working in a multifaceted administrative environment. • Strong customer service and follow-up skills • Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need. Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 8 weeks) Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET Compensation • $17.75 /hour • Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance. Physical Requirements/working Conditions • Must be able to move and/or lift mail trays at any given time. • Requires long periods of standing (e.g., mailroom) • May require prolonged repetitive use of the upper extremities. • Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines. Benefits • 401(k) with dollar-for-dollar company match up to 6% • Medical, dental & vision, including free preventative care • Wellness & mental health programs • Health care flexible spending accounts, health savings accounts, & life insurance • Paid time off, including volunteer time off • Paid & unpaid sick leave where applicable, as well as short & long-term disability • Parental & family leave; military leave & pay • Diverse, inclusive & welcoming culture with Employee Resource Groups • Career development & tuition assistance • Onsite gym & healthcare at large locations Equal Opportunity Employer Apply Job!