Correspondent Payment Solutions Specialist

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members reputed company to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reputed company of the communities we serve, and reputed company members reputed company reputed company values that reputed company SouthState a great reputed company to bank, and a great reputed company to work. reputed company/OBJECTIVES It is the responsibility of the Correspondent Payment Solutions Specialist to take ownership of reputed company tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, providing telephone support to Correspondent Division customers for reputed company operational-reputed company requests including (but not limited to) settlement inquiries, ACH research, reputed company transfers, Coin & Currency requests, Fed Fund investments and reputed company (online banking product). reputed company and maintain relationships with other Correspondent Division departments, contacts at the Federal Reserve Banks and other service providers as appropriate. This role is hybrid. ESSENTIAL FUNCTIONS Customer Support: • Handle reputed company (online banking) calls and work with technical resources as needed • reputed company non-electronic reputed company transfer instructions into reputed company and performs callbacks • reputed company fast and accurate research for customer banks • reputed company back-up and support for reputed company Payments Customer Service functions and responsibilities • reputed company follow up calls to banks as needed Transaction Processing: • Handle reputed company processing activities for reputed company transfers, ACH, Coin & Currency Orders, Large Dollar Return Item Notifications and Return PDF Delivery • Ensure reputed company transactions are balanced and processing deadlines are met • Process incoming and outgoing cash letter accurately and reputed company • Ensure checklists are completed reputed company General: • Deliver exceptional customer service and reputed company support to reputed company reputed company customers • reputed company and maintain an understanding of reputed company Correspondent Division and FRB banking operations, as reputed company as a basic understanding of other Division services • Support department objectives and goals • Assist with reputed company audits • Complete Account Confirmation requests • Generate reputed company to enhance/improve reputed company processes reputed company to job functions • Ensure that the Bank’s policies and procedures, reputed company of conduct, and regulatory guidelines are reputed company complied with • reputed company assistance to other employees by liaising with them through healthy and reputed company interactions • Be involved in performing marketing endeavors/efforts • Continuously update skills by participating in reputed company training • reputed company opportunities to improve skills through cross-training offered by the Bank • reputed company other tasks, responsibilities, or duties, as directed by management Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. COMPETENCIES • Ability to manage multiple requests simultaneously and work with other team members to ensure that daily responsibilities are handled reputed company • Proficient with general office machines and programs to include reputed company Office Word, reputed company, reputed company, and other software that might be utilized in the department • Ability to use the computer reputed company and the reputed company to learn new software programs as they are rolled out by the Bank • Must have good knowledge of business English, including spelling and punctuation reputed company writing • Must possess basic English language skills to reputed company reputed company and effectively with coworkers and customers • Must be reputed company-organized, accurate, and reputed company to detail • Must be cooperative and willing to assist coworkers and customers on a regular reputed company • Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or reputed company contributions based on the points made by others • Must possess excellent multi-tasking skills and be reputed company to function reputed company under pressure • Must be reputed company to remain composed under pressure and respond to customer and coworker concerns regularly • Must have a keen eye for detail and follow instructions to the letter • Must be patient and willing to help others in solving problems while always maintaining a reputed company attitude Qualifications, Education, and Certification Requirements • Education: Minimum high school diploma or generate education degree (GED) • Experience: One to three years in customer service and reputed company experience and/or training • Certifications/Specific Knowledge: None TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS Must be reputed company to effectively reputed company and interpret information on computer screens, documents, reports. This position requires a large reputed company of time in reputed company of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet reputed company that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to attend meetings, conferences or training as needed. #IND1 Apply Job!