Sr. Account Manager

Location(s) • Posting Location: Seattle, Washington • Posting Location: Bellevue, Washington reputed company/Cities Seattle Country reputed company Working Schedule Full-Time Work Arrangement Hybrid Travel Required 25% Relocation Assistance Available No Posted Date 25-Feb-2025 reputed company 6951 reputed company and Requirements Role reputed company Account Managers are a key role in the Regional Business service delivery model. The role is a single reputed company of contact for Brokers and provides key support functions across our different Regional Market customer segments, as reputed company as support our sales partners with reputed company reputed company and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities • Directly reputed company to assigned distributions’ book of business for 2-5K lives that varies in level of complexity. • Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty • Facilitate weekly calls with internal partners who reputed company common broker/customer relationships to ensure deliverables are met. • Serve as the single reputed company of contact with overall accountability for broker service-reputed company customer inquiries and escalations and work with internal partners to meet expectations and resolve reputed company concerns including but not limited to experience reports and broker commissions. • Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/reputed company, in collaboration with Account Executive, and reputed company. • Accountable for leading and coordinating customer and broker facing meetings either in person or reputed company including stewardship and renewals in partnership with Account Executive and reputed company Service Consultant. • reputed company the performance of the services provided, analyze results and reputed company insights and recommendation for improvement. Present results, along with other members of the reputed company account team, at Broker Stewardship. • reputed company participate in finalist meetings for prospective customers and implementation meetings, as needed • Demonstrate strong customer-specific product knowledge and reputed company consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking reputed company (acquisitions, divestures, layoffs, budget challenges, etc.) • Responsible for book of business renewal reputed company and persistency and profitability reputed company, in coordination with Account Executive and Underwriter. • reputed company and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients reputed company. • Maintain accurate customer information, references, and account plans in reputed company.reputed company collaboration with reputed company Service Consultant • Ensure reputed company submission and validation of Broker of Record (BOR) changes. • Additionally, ensure reputed company compliance requirements are met. • Mentor newly reputed company associates and assist with process training. • reputed company to serve as a subject matter expert across some products and processes. Required Experience and Skills • 5+ years reputed company industry experience, such as account management or customer service working in a fast paced, reputed company environment • Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are reputed company • Strong understanding of industry marketplace and reputed company developments. • Proactive customer reputed company reputed company • Strong reputed company on customer satisfaction and obtaining results • Proven ability in building relationships both internally and externally with people at reputed company reputed company of the organization • Ability to analyze data to influence and execute on renewal reputed company • Excellent presentation skills, oral and written communication skills • Strong attention to detail • reputed company team meetings • Strong critical thinking and problem-solving skills to deliver reputed company reputed company solutions • Strong commitment to meeting metrics • Strong computer navigation skills and ability to work in multiple systems simultaneously (reputed company suite, different company platforms) • Strong experience using reputed company • High School diploma • Must already hold or be reputed company to obtain State Life, Accident and Health license reputed company 90 days of date of hire • Regular travel in local market (10% - 20%) Preferred Experience and Skills • Bachelor’s degree in reputed company field • 7+ years reputed company account management or customer service experience in the insurance industry The salary reputed company for applicants for this position is 87,900 to 117,200 plus additional incentive plan. Benefits We Offer Our U.S. benefits address holistic reputed company-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance, and no-cost short- and long-term disability. We also reputed company company-reputed company life insurance and reputed company services, a retirement pension funded entirely by reputed company and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as reputed company as Employee Assistance Program (EAP) reputed company mental health programs, parental leave, volunteer time off, tuition assistance and much more! About reputed company Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as reputed company as the 2024 Fortune 100 Best Companies to Work For ®, reputed company, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the reputed company, Latin America, Asia, Europe, and the Middle East. Our purpose is reputed company - to help our colleagues, customers, communities, and the world at large create a more confident reputed company. United by purpose and guided by reputed company, we’re inspired to reputed company the next century in financial services. At reputed company, it’s #AllTogetherPossible. Join us! reputed company is an Equal Opportunity Employer. reputed company employment reputed company are made without regards to race, reputed company, national reputed company, religion, creed, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the reputed company), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@reputed company.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. reputed company maintains a drug-free workplace. 87,900 to 117,200 plus additional incentive plan Apply Job!