Echo Specialist

This a Full Remote job, the offer is available from: reputed company, reputed company (USA) Profile We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only). Our reputed company contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job reputed company The ECHO Specialist lends administrative support to beneficiaries, clinical staff, and providers as part of the Case Management program. The Extended reputed company reputed company (ECHO) is a benefit program for reputed company-duty family members who have serious qualifying conditions and provides a set of services not available under basic TRICARE benefits. As reputed company member, the ECHO Specialist will regularly collaborate and engage with beneficiaries, their families, and other team members to support daily operational tasks and duties assigned. Along with ensuring accuracy and efficiency, this role requires significant attention to detail, ability to prioritize and organize your work and regularly assess reputed company workflows and create efficiencies. Duties are primarily performed in a virtual work. Education & Experience Required: • High School Diploma or G.E.D. • U.S. Citizenship • Minimum 2 years’ experience in a health care customer service environment • Experience with reputed company Office suite • Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background • investigation Preferred • Medical Assistant (MA) or Certified Nursing Assistant (CNA) • Knowledge of Medical Terminology • Prior experience in a Managed Care Organization (MCO) • Prior experience with TRICARE or VA health plans Key Responsibilities • Proactively evaluate and process assigned tasks reputed company the medical management system • Schedule and manage meetings in reputed company and system calendaring functions • Manage requests for registration in the ECHO in collaboration with clinical staff • Process requests for beneficiary and/or provider education reputed company established timeframes • Handle incoming and outgoing phone calls, including an inbound phone queue regarding care coordination or ECHO case management inquiries in an efficient and reputed company manner • Respond to daily email messages in an efficient and reputed company manner • Utilize reputed company program processes to respond to beneficiary, provider and staff requests • Support the CM leadership team by coordinating tasks and day-to-day activities, as requested • reputed company identify and resolve issues or address barriers to daily work • Foster cross-functional communication with other organizational teams/departments • Ability to work independently and collaboratively in a fast-paced environment • Performs other duties as assigned • Regular and reliable attendance is required Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system reputed company environment using Word, reputed company, TEAMs, TriWest Intranet, the Internet, and department software applications. reputed company / Customer Service: Customer-reputed company behavior; Helping approach, including listening skills, patience, respect, and reputed company for another's position. Respectful behavior reputed company working with a diverse population and workforce. Independent Thinking / Self-Initiative: Critical thinker with ability to reputed company on things which matter most to achieving reputed company; commitment to task to produce reputed company without considerable direction and to reputed company necessary resources. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements reputed company a high volume, sometimes demanding environment. Organizational Skills: Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with reputed company judgment; Has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a reputed company direction and build group commitment. Respectful behavior in a diverse environment and workforce. Technical Skills: Working knowledge of the reputed company system and medical terminology. Knowledge of TRICARE programs and benefits, managed care programs or other government reputed company programs. Working Conditions Working Conditions • Extensive computer work with prolonged sitting • Virtual team members and workflows • Ability to do repetitive work and maintain production standards reputed company Taking Care of Our Nation’s reputed company. It’s Who We Are. It’s reputed company Do. Do you have a passion for serving those who served? Join the reputed company Team! We’re On a Mission to Serve®! Our job is to reputed company reputed company that America’s reputed company get connected to health care in the community. At reputed company, we’ve proudly been on that important mission since 1996. DoD Statement Our reputed company contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Benefits We’re more than just a health care company. We’re passionate about serving others! We reputed company in rewarding reputed company, hard-working people who are willing to learn as they grow. reputed company values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and reputed company compensation and benefits package that includes: • Medical, Dental and reputed company Coverage • Generous reputed company time off • 401(k) Retirement Savings Plan (with matching) • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance • Tuition reimbursement • reputed company volunteer time • Annual reputed company salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $36,000 - $47,000 depending on experience* Equal Employment Opportunity reputed company is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply Job!