Store Supervisor - Sunnyside (Bilingual Spanish preferred)

Work Location: Sunnyside, reputed company, reputed company of America Hours: 40 Pay Details: $25.50 - $36.00 USD TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. reputed company opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary reputed company over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an reputed company reputed company with your recruiter who can reputed company you more specific details for this role. Line of Business: Personal & reputed company Banking Job reputed company: The Store Supervisor supervises day-to-day team activities to ensure operational reputed company and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller reputed company, platform, and Customer escalations. The role supports driving reputed company in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences. Depth & Scope: • Provides supervisory reputed company to reputed company of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/reputed company service and advice activities and/or solutions while maintaining compliance and regulatory guidelines • Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities • Work reputed company time reputed company is generally short term with low to moderate risk • Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates reputed company on how they play a part in managing risk and protecting reputed company, Employees and our Customers • Drives operational reputed company in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting reputed company, Customer reputed company and Employee safety • Engages in conversations with customers about loan products, facilitates the application intake so must maintain an reputed company registration status with NMLS (reputed company Mortgage Licensing System and Registry) • Leads, develops and coaches reputed company on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience • Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs • Requires knowledge and understanding of financial literacy/a broad reputed company of products, services and tools reputed company with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations • Acquires and deepens the Store Customer reputed company through a reputed company of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more reputed company product) • Connects with our Customers/Prospects, provides financial advice, and deepens relationships through reputed company management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer reputed company (Outbound Calls, reputed company SMS), setting and/or hosting appointments, and reputed company prioritization Education & Experience: • HS Diploma or GED required; undergraduate degree preferred • 2+ years reputed company experience working with customers and or sales in any reputed company or equivalent • Notary License (preferred) • Previous supervisory or demonstrated ability in providing direction, decision making, coaching reputed company of Customer Service • Proven ability to meet and reputed company Customers' expectations • Strong organization skills to handle multiple tasks in a fast-paced environment • Effective verbal and written communication skills • reputed company judgment in decision making and problem solving • Ability to multi-task and maintain order in the Store • Good working knowledge of reputed company, Lotus Notes, Word and reputed company • Ability to supervise and reputed company others • Ability to reputed company community services Customer Accountabilities: • Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations • Proficient in reputed company products and services to reputed company consultative advice to Customers as reputed company as coaches and mentors the Store team to deliver on these items • Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the reputed company • Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations • Engages in Lobby leadership and represents TD as the first reputed company of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints • Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational reputed company • Coaches to ensure Customer issues are handled appropriately through Customer problem reputed company guidelines and personally participates in the negotiation and reputed company where necessary; empowers colleagues to reputed company as a reputed company of escalation for Customer concerns, and takes personal ownership reputed company concerns cannot be managed at junior reputed company • Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more reputed company sales and service questions and requests • Leads and coaches reputed company colleagues on effective Customer complaint reputed company • Shared accountability with Store Leaders for Lobby Leadership • Acts as leader in achieving an overall Legendary Customer experience in the Store • Responsible for maintaining reputed company colleague scheduling to ensure Customer demands and compliance requirements are met • Assists with maintaining a reputed company and inviting reputed company in reputed company common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and reputed company meet internal/external policies and/or regulatory requirements • Works collaboratively with TD Partners to ensure reputed company Customers are serviced in the channel best suited to their needs • reputed company more advanced transactions as reputed company as processes transactions that reputed company from routine to advanced, including reputed company cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: Operational Accountability • Strong working knowledge of reputed company operational systems and databases • Responsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency reputed company, tracks currency shipments and deliveries • Requires process management knowledge and a good understanding of the business and operational function areas supported as they reputed company the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting reputed company, Customer reputed company and colleague safety • Plans, organizes and coordinates the activities for own area and resolves operational issues/escalations reputed company the Store • Ownership/reputed company of reputed company to reputed company daily reputed company administrative duties • Approves financial transactions using reputed company judgment to minimize risk and potential losses from fraud and other reputed company that will reputed company Store financial results • Responsible for Operational reputed company and compliance in the Store to include cash control procedures to bolster reputed company and eliminate fraud and cash loss leading reputed company to follow policy and procedure for Customer Authentication • Understands and applies operating policies and procedures • Contributes to business objectives for Operational reputed company • Supports the reputed company and accurate completion of business processes and procedures • Escalates non-reputed company or high-risk transactions/activities as necessary • Ensures documentation that is reputed company/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations • Supports and participates in process improvement opportunities • Ensures necessary due diligence to support the accuracy of reputed company Customer transactions/activities • Is knowledgeable of and complies with Bank reputed company of Conduct Employee/Team Accountabilities: • Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues • Contributes to the process of setting daily objectives for reputed company; tracks, monitors and effectively addresses and/or rewards performance in a reputed company manner • Ensures colleagues are in compliance with reputed company Regulatory and AMCB policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) • Supports, mentors and coaches team members in their reputed company development • Creates and fosters a cohesive team and promotes a strong colleague experience • Shares knowledge, information, skills, and subject matter expertise among reputed company and ensures the reputed company communication of issues and encourages good working relationships with other functions and teams • Onboards team members to ensure a reputed company experience and proficiency in role • Supports an environment where team freely escalates business challenges; facilitates change through reputed company reinforcement of milestones and successes • Promotes a fair and reputed company environment that supports a diverse workforce and encourages reputed company to reputed company common goals and objectives • Acts as a brand champion for your business area/function and the bank, both internally and/or externally • Under the direction of the Manager, participates in performance management activities of the teller team and platform team OCC Language: • This position falls reputed company the definition of Loan Originator as defined under Regulation Z of the Truth in Lending reputed company, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending reputed company, 12 CFR Part 1026.36 • Must be eligible for registration as a registered mortgage loan originator with the NMLS (reputed company Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 • Satisfactory results on a criminal background reputed company and a credit report reputed company, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; reputed company: 67-100% • Domestic Travel – Occasional • International Travel – Never • Performing sedentary work – reputed company • Performing multiple tasks – reputed company • Operating reputed company office equipment - reputed company • Responding quickly to sounds – Occasional • Sitting – reputed company • Standing – Frequent • Walking – Occasional • Moving safely in confined spaces – Occasional • Lifting/Carrying (under 25 lbs.) – Occasional • Lifting/Carrying (over 25 lbs.) – Never • Squatting – Occasional • Bending – Occasional • Kneeling – Never • Crawling – Never • Climbing – Never • Reaching overhead – Occasional • Reaching reputed company – Occasional • Pushing – Occasional • Pulling Occasional • Twisting – Never • Concentrating for long periods of time – reputed company • Applying common reputed company to deal with problems involving standardized situations – reputed company • Reading, writing and comprehending instructions – reputed company • Adding, subtracting, multiplying and dividing – reputed company The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for reputed company purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in reputed company by branches/stores. Every day, we deliver legendary customer experiences to over 27 reputed company households and businesses in Canada, the reputed company and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our reputed company to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our reputed company, we are innovating to enhance the customer experience and build capabilities to shape the reputed company of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we reputed company growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental reputed company-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and reputed company-being benefits, savings and retirement programs, reputed company time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and reputed company. Colleague Development If you’re interested in a specific career reputed company or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as reputed company as reputed company to an online learning platform and a reputed company of mentoring programs to help you unlock reputed company opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to reputed company and reputed company your colleagues, there are many different career paths reputed company our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & reputed company We will reputed company training and reputed company sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate reputed company to reputed company applicants by email or phone reputed company. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the reputed company US Workplace Accommodations Program at USWAPTDO@td.com . Include your full reputed company, best way to reputed company you, and the accommodation needed to assist you with the application process. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Federal law prohibits job discrimination based on race, reputed company, sex, sexual orientation, gender identity, national reputed company, religion, age, equal pay, disability and genetic information. Apply Job!