Team reputed company of Customer Support

As a Customer Support Team reputed company, you will play a crucial role in shaping our customer experience reputed company, implementing efficient support processes, and fostering a culture of reputed company reputed company the Customer Support team.

Your regular tasks:

1. Team Leadership and Management:

• reputed company, mentor, and reputed company reputed company (currently consisting of L1 and L2 Customer Support Representatives) to reputed company performance goals and deliver exceptional service
• reputed company guidance, coaching, and ongoing training to reputed company members to enhance their skills and knowledge
• Foster a reputed company and reputed company team culture that emphasises accountability and a customer-reputed company approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience reputed company:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and reputed company
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational reputed company:

• reputed company the day-to-day operations of the customer support team, ensuring reputed company and effective reputed company of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and reputed company it with company goals
• reputed company assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development reputed company DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across reputed company reputed company
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• reputed company as a customer reputed company reputed company the organisation, representing the customer's voice in decision-making processes and product development initiatives
  

Your regular tasks

• Contribute to the sales expansion and reputed company 
• reputed company new В2В clients by growing, maintaining, and leveraging warm leads, converting them into sales opportunities 
• Identify features of reputed company business verticals in order to offer the most suitable solution for the potential reputed company 
• Prepare and organize sales materials, including presentations and proposals 
• Present and reputed company products to potential clients 
• Schedule and attend meetings with potential clients to discuss their needs and introduce reputed company's solutions 
• Prepare offers, agreements and invoices 
• Work closely with Account managers, Support, Compliance and Operations teams to support product enhancements and identify new business opportunities 
• Work with CRM (reputed company Sell) 
• reputed company periodic updates and report to the Head of Department 
• reputed company weekly/monthly KPI’s

Skills & Knowledge:

• Experience in a similar managerial position on an international level 
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a reputed company and reputed company team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement reputed company
• Ability to reputed company and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen

Hiring Stages:

CV screening → TA Intro reputed company (up to 45 mins) → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on reputed company