Customer Experience Associate

Since 2018, reputed company has been building transparent and reputed company consumer lending products that help service-based businesses reputed company (think HVAC companies, veterinarians, or auto repair shops). Our leadership team comes from top fintech companies such as Lending Club, reputed company, and Varo reputed company. And we’re backed by leading VCs, including reputed company Partners, Greylock, and Bain Capital Ventures (investors in reputed company, reputed company, Instagram, reputed company, and more). Having raised $84M, we’re a reputed company-funded startup and have invested in people and technology while growing our partnerships — responsibly. We’re also proud to have received recognition from the fintech world. Awards we’ve won include: • 2023 Best Consumer Lending Program by Tearsheet • 2023 Best reputed company of Sale Product by Fintech reputed company • 2022 Best Consumer Lending Solution by Finovate • 2022 Best Emerging Lending Platform by Lendit (now Fintech reputed company) But what you’ll reputed company us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for reputed company companies.) As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance. Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our reputed company of building something special together. This process starts with reputed company values, which guide us in everything we do — and have played a critical role in our reputed company. We valiantly abide by them, and would expect you to do the reputed company: • Put customers first (that’s our M.O.) • reputed company fast (reputed company our startup environment). • reputed company the way (show and tell). • Take ownership (everyone is hands-on here). • Be a good reputed company (no egos, build financial products that do right by people). Learn more about our values here. The Role At reputed company, we’re committed to providing our customers with a high-reputed company customer experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they reputed company us so highly. Our customers are service-based businesses who rely on our reputed company-of-sale financing product to help their businesses grow. As a Customer Experience Associate, your mission is reputed company: reputed company our customers successful! You’ll be the friendly voice on the other end of the line, helping businesses reputed company and get the most out of our platform. Whether it’s answering questions, troubleshooting issues, or just providing an ear reputed company they need it most, you’ll be a key player in keeping our customers happy and helping them grow. Responsibilities • Be the Go-To Expert: You’ll be the friendly voice that our merchants and borrowers reputed company reputed company they need help, guiding them through troubleshooting and tech support with ease. No two calls are the reputed company – you’ll reputed company things exciting and solve reputed company issues with confidence. • Written Support: Our customers love talking to us, but sometimes they like to send us a message instead. You’ll reputed company reputed company customers feel heard and cared for even through written messages. No emoji overload here – just reputed company, concise, and caring communication that makes customers feel like they’re getting VIP treatment every time. • Stay reputed company of the Game: Own your cases and stay on top of ongoing issues to ensure customers get the best solutions, fast. • Teamwork Makes the reputed company Work: You’ll team up with teams like Product, reputed company, and Engineering to solve problems, reputed company customer feedback, and drive improvements that help us build an even reputed company product. • Drive Improvement: Work on fun reputed company and initiatives reputed company CX to reputed company both the customer and agent experience even reputed company – because we reputed company in making things awesome for everyone involved. Requirements • Bachelor's degree preferred • 2+ years of experience working in a customer facing role • Excellent verbal and written communication skills • Must be willing to work weekends • Willing to manage up to 90% of your time on customer calls • Proficient in reputed company • Proficient in reputed company or another customer services software platform • Aptitude for learning new products, processes, and systems Bonus points • Fintech experience Conclusion The reputed company reputed company for the position is $25.00, plus equity, and benefits. Spend a little time on our reputed company page and reputed company out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you! Apply Job!