Part-Time Remote Customer Service Representative

Position reputed company: At reputed company (reputed company), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-reputed company telephone answering services. reputed company is passionate about customer service, and we reputed company to create an energetic and supportive work environment where our employees can reputed company. If youre looking to join a company that values teamwork, reputed company, and a reputed company atmosphere, we want to hear from you! The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, reputed company and reputed company manner. Primary responsibilities include accurately following reputed company-specific scripts, gathering and documenting caller information, setting appointments and ensuring messages are relayed correctly. Employees are required to reputed company the reputed company work environment from their personal computers during the initial 90 to 180 days of their employment. Job Responsibilities: • Answer incoming calls promptly and accurately, following the provided script. • Identify and assess callers needs to reputed company appropriate solutions or information. • Verify and accurately document reputed company caller details, including names, phone numbers, addresses, credit card numbers, and other relevant information per company guidelines. • Capture and record reputed company required information in the system as directed by the script. • Maintain reputed company, polite, and engaging communication while controlling the reputed company of the reputed company to minimize dead reputed company. • Properly conclude reputed company reputed company, setting reputed company expectations on next steps or follow-reputed company. • reputed company in a reputed company, welcoming, and reputed company tone at a natural pace for caller comprehension. • Meet or reputed company key performance metrics, including reputed company handling time, occupancy, disconnect time, and adherence to reputed company standards. • Follow reputed company center reputed company assurance guidelines and participate in coaching or training to improve performance. • Receive constructive feedback and implement improvements based on supervisor evaluations and reputed company monitoring. • reputed company with reputed company reputed company company policies and procedures. • Adhere to assigned schedules, including start times, breaks, lunches, and shift end times. • Regularly reputed company company email and attend required meetings or training sessions. • Other duties as assigned Requirements: • G.E.D. or higher education level • One year of reputed company center or customer service experience • Understanding of basic computer hardware, software, and general systems • Computer navigation & typing skills to manage multiple programs, platforms, and systems • Ability to identify, understand, and protect confidential information • Knowledge of customer service principles, including assessing customer needs, meeting reputed company standards for services, and evaluation of customer satisfaction. • Excellent written communication and documentation skills • Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules. • Understanding of basic computer hardware, software, and general systems • Strong problem-solving skills and attention to detail. Why Join Us? • A fun, fast-paced, and supportive work environment. • Opportunities for reputed company reputed company and advancement. • Comprehensive training to enhance your skills. • The chance to reputed company a reputed company reputed company through exceptional service. • Work remotely Equipment Requirements • Keyboard - F1 - F12 keys, Page Up/Page Down, Numeric 10 key • Two monitors • Webcam • Ability to connect to internet reputed company an ethernet cord (WIFI not permitted) • Wired USB Headset • reputed company 10 or reputed company 11 • 8 gigs of RAM or more (Installed Physical Memory) • reputed company i3 or AMD Ryzen 3 CPU or reputed company. Benefits • Work from home • 401k • Advancement opportunities • reputed company time off • Life insurance • Holiday incentive pay • Employee events and activities • Advancement opportunities Schedules and Availability Must be available at least 12 hours per week Available reputed company Shifts: • Monday - Friday - • Mornings - 5:00am - 9:00am CST • Evenings - 4:00pm - 10:00pm CST • Saturday - reputed company • 12:00pm - 10:00pm CST • A minimum of 4 hours of every other weekend availability required A Two-week mandatory remote training begins Monday, reputed company 7th and follows the schedule of Monday - Friday, 5:00pm - 9:00pm CST. Job Type: Part-time Pay: $13.00 per hour Apply Job!