Live Chat Agent - REMOTE (Part-Time & Full-Time)

Live Chat Agent - REMOTE (Part-Time & Full-Time)Job Overview Mamaroneck Union Free School District is seeking a highly skilled and customer-focused Live Chat Agent to join our team on a part-time or full-time basis. As a Live Chat Agent, you will be the primary point of contact for our online community, providing exceptional customer service and support through live chat interactions. This is a remote position, offering the flexibility to work from the comfort of your own home. Responsibilities • Respond to live chat inquiries in a timely and professional manner, providing accurate and helpful information to our online community. • Resolve customer complaints and concerns in a courteous and efficient manner. • Utilize knowledge of our products and services to address customer questions and provide solutions. • Collaborate with internal teams to resolve complex customer issues and escalate concerns as needed. • Consistently meet or exceed customer satisfaction and quality metrics. • Participate in ongoing training and development to stay up-to-date on our products and services. Qualifications • Entry-level candidates with a passion for customer service are encouraged to apply. • High school diploma or equivalent required; some college or degree preferred. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple conversations simultaneously. • Strong problem-solving and conflict resolution skills. • Proficiency in using a computer, internet, and live chat software. Benefits As a valued member of our team, you will enjoy a range of benefits, including: • Competitive hourly rate. • Opportunities for professional growth and development. • Flexible scheduling and remote work arrangements. • Access to ongoing training and support. Apply Job!