Hotel Front Desk Receptionist
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
Greet and welcome guests upon arrival, ensuring a positive first impression.
Manage phone systems, answering calls promptly and directing them to the appropriate departments.
Handle guest check-ins and check-outs efficiently while maintaining accurate records.
Provide information about hotel services, local attractions, and amenities to enhance guest experience.
Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
Address guest inquiries and resolve any issues or complaints in a timely manner.
Maintain cleanliness and organization of the front desk area.
Collaborate with other hotel departments to ensure seamless guest services.
Skills
Strong background in hospitality management or hotel management is preferred.
Excellent customer service skills with a focus on guest relations and satisfaction.
Proficiency in phone etiquette and managing phone systems effectively.
Ability to perform night audit tasks when necessary.
Bilingual abilities are a plus, enhancing communication with diverse guests.
Strong organizational skills with attention to detail in managing reservations and guest information.
Ability to work well under pressure while maintaining professionalism and courtesy.
Join our team as a Front Desk Receptionist where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Benefits:
Employee discount
Schedule:
Evening shift
Ability to Commute:
Abilene, TX 79601 (Required)
Ability to Relocate:
Abilene, TX 79601: Relocate before starting work (Required)
Work Location: In person
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