Call Center Supervisor

Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment. • Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people. Key Responsibilities: • Leverage data-driven insights to oversee intricate processes • Manage performance metrics, policies, and procedures • Identify opportunities to enhance customer service protocols • Provide valuable coaching, constructive feedback, and conduct performance evaluations • Foster a productive and achievement-oriented environment Qualifications: • At least 1 year of experience as a customer service supervisor (REQUIRED) • Background in call center environment • Proficient in identifying and measuring core competencies and performance metrics • Passion for supporting individuals facing health challenges • Ability to make sound decisions amidst competing priorities • Exceptionally organized with acute attention to detail • Driven and self-motivated • Exceptional customer service, communication, problem-solving, and de-escalation skills What We Offer: • Medical, Dental, Vision Insurance • Clear paths for growth and advancement • Competitive compensation ($50-55k) • No cold calling or sales involved • Generous PTO plus 10 major holidays off • 401K retirement plan • Employee Referral Program About Serenity: Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. Bko4FvCkWN Apply Job!