Customer Success Manager- Plano, TX

• Must reside in the Dallas/Fort Worth, TX Metro and be willing to work a hybrid schedule of 4 days onsite/1 day remote* The CSM role is responsible for retaining and growing existing customer relationships within R, but mainly M and K customer base, onboarding and supporting new customers ensuring their success with products and services. The role is desk based. · Retain and nurture Regional, Major and Key customer relationships providing post-sale support ensuring success with products and services. · Ensure customers’ onboarding experience is efficient and gather all information on projects before hand over to the Sales Operational department. · Gather product feedback and hear the Voice of the Customer. · Identify customer opportunities for upselling and cross-selling · Prioritise opportunities · Send quotes to customers, and proactively following up in a timely manner · Organise follow-up commercial meetings as required coordinating diaries accordingly · Work collaboratively with RAMs, KAMs, SAMs, TSTs and the Sales operational (order admin and installation) to ensure seamless customer experience · Establish and maintain the correct level of engagement at all times · Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately · Actively participate in internal and external meetings where attendance is required. · Conduct customer NPS surveys Essential: • A proven track record of experience in account management, and customer success • A self-starter with strong time management and organisational skills • A natural problem solver who is process orientated and disciplined • Strong prioritisation skills • Working knowledge of CRM systems • IT literate • A confident and professional telephone manner with proven experience of building strong customer and business relationships and improving customer satisfaction • Good commercial awareness • Excellent verbal and written communication skills • Strong collaboration skills and working effectively in team environments Desirable: • Experience of working as part of sales team • Previous experience in or knowledge of the industry A-SAFE is a leading global manufacturer of safety barriers and industrial protection products. With innovative solutions and cutting-edge technology, we help businesses enhance safety, efficiency, and operational performance across a wide range of industries. What we offer • Competitive salary and performance-based bonuses. • Comprehensive benefits package, including health insurance and retirement plans. • Opportunities for professional growth and career advancement. • Supportive and collaborative work environment. Apply Job!