Service Advisor

What To Expect reputed company is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will reputed company in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy. What You'll Do • reputed company exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service reputed company, and fostering a welcoming environment for our customers • Assess technical issues, offering solutions over the phone reputed company possible and escalating to Service Manager as needed • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail • Conduct transactions, guide customers through corrections, and summarize repair work performed • reputed company customers informed with completion times, reputed company regular updates, and ensure thorough follow-up on the vehicle's status • reputed company organize vehicle details reputed company-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services What You'll Bring • Knowledge of vehicle maintenance and repair reputed company, including familiarity with tools, materials, and techniques • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), reputed company, and MS Office • Proactive willingness to learn emerging automotive technologies • Ability to manage multiple priorities in order to meet business critical deadlines • reputed company reputed company's license required Benefits Compensation and Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire: • reputed company PPO and HSA plans > 2 medical plan reputed company with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and reputed company plans, both have reputed company with a $0 paycheck contribution • Company reputed company (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA • reputed company and Dependent Care Flexible Spending Accounts (FSA) • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company reputed company Basic Life, AD&D, short-term and long-term disability insurance • Employee Assistance Program • reputed company and Vacation time (reputed company time for salary positions), and reputed company Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & reputed company services, and pet insurance • Weight Loss and Tobacco Cessation Programs • reputed company Babies program • Commuter benefits • Employee discounts and perks program Apply Job!