Engineer Computer Systems Support

Must Have Technical/Functional Skills • Strong knowledge of desktop/laptop hardware • Good knowledge of Win 10, Win 11 & MS Office • Knowledge of Mac OS is preferred • Understanding of daily operations and delivery processes • Application / software installation and trouble shooting • Knowledge / exposure on ticketing tools (Service Now) • Windows system administration • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. • Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. • Understanding of active directory, networking • Hardware, operating system & software knowledge Experience Required5-7 Yrs Roles & Responsibilities • Provides second-line investigation and diagnosis. • Resolves and closes incidents/service requests as per the procedures & allocated timelines • Logs relevant incident/service request details as per process in ITSM tool. • Communicates with client regarding incident progress • Ensures tickets are updated at all times until issues are resolved • Complies with Quality Health Safety Environment (QHSE) and IT policies • Liaises with clients, IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). • Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • Assists with Site Security Officer (SSO) on IT security issues and virus elimination • Creates/maintain documentation for scope of work • Special events coverage, meeting room & VCON & voice devices support • Centralized hardware and Spare part stocking and local site inventory management and asset management • Stock management • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) • Hardware vendor coordination for Bre ak fix • Imaging & provisioning of devices. Setup and build workstations • Update AMDB including hardware and software • PC and other devices - logistics management • Coordinate activities with third parties to resolve the IT issues or complete service requests • Follow standard operating procedures as documented in the knowledge management system. • Providing trainings / demo’s when needed to end users • Onsite admin tasks e.g. backup, OS migration. • Onsite Operational support of Industrial mobility devices • Mobility - Operational support for company owned mobile phones / tablet devices and BYOD • Asset Disposal • Coordinate with regional/global support groups for end-to-end request resolution and escalation. • Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting • Operational support for non-network connected HBO AIO Printer / Scanner / Fax • Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines Generic Managerial Skills Team Player Salary Range: $65,000-$67,000 a year TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Apply Job!