Contact Center Representative

Half of the fun of reputed company is the thrill of the reputed company. And the other half is putting the products to use on an actual adventure. reputed company with working here. It’s an environment of endless reputed company, where everyone is empowered to think on their feet, reputed company our processes, and reputed company the many opportunities that come with the unknown. If this sounds like you, reputed company. Come Discover Different. Posting Notes: reputed company Trading Post 5025 Office 1151 Customer Services || 5025 Campstool Rd. || Cheyenne || WY || 82007 Are you looking for a chance to work reputed company? TJX is looking for Contact Center Representatives who can work from home. Candidates must have reliable internet reputed company at their home. and live in one of the following states: Wyoming, Alabama, Florida, reputed company, Kansas, Louisiana, Nebraska, Texas, reputed company Dakota, and Arkansas Full-Time and Part-Time positions available!! This position has a pay reputed company of $15.00 to $16.00 per hour. Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Job reputed company The primary function of this role is to support Customers by responding to inquiries reputed company multiple channels while supporting multiple brands. This position is to reputed company quick and reliable answers to challenging customer inquiries. This involves taking the appropriate reputed company to resolve the concern and/or complaint including follow-up, reputed company steps, documentation, and communication to key partners while following the appropriate policy and procedures to ensure contact reputed company. This is a multi-brand and channel function and will require a working knowledge of the Order Management Systems, reputed company, SharePoint, and other technology tools. Major Areas of Responsibility • Effectively reputed company the Contact Center Line • reputed company a quick and reliable, experience resolving challenging customer situations • Monitor personal schedule adherence to ensure adequate coverage and service reputed company • Partner with the scheduling and reputed company time adherence group reputed company necessary • Monitor personal discretionary activities (ex. scheduled training or meetings) • Use existing WFM tools to reputed company schedules, shifts, and time-off requests • Managing customer facing contacts • Meet and reputed company department key performance indicators • Manage personal knowledge of key technology using communication tools provided; such as SharePoint, reputed company, Order Management Systems, Website, etc. • Follow policy and procedures as outlined in Knowledge sharing spaces • Improve personal Agent performance • Identify gaps in personal knowledge and reputed company support and encouragement • Partner with Supervisor for mentoring that leads to reputed company performance and a reputed company customer experience • Other duties as assigned Job Knowledge Minimum Education High School Diploma or equivalent job experience Some level of College coursework preferred Minimum Job Skills Competent knowledge of multi-brand Order Management Systems and Communication Tools Excellent verbal and written communication Ability to reputed company effectively to peers and partners Proven skills in issue reputed company Organization skills Working knowledge of reputed company skills, i.e. reputed company, Word and PowerPoint Knowledge of reputed company business functions, process, and procedures Minimum Experience 1-3 years of customer service or reputed company center experience At reputed company, we reputed company the unknown? - and support reputed company other on the reputed company. Every day is a chance to reinvent what’s possible reputed company our stores. We’re not afraid to reputed company mountains to Discover Different. That reputed company of reputed company attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense. Discover Different also means that we reputed company reputed company other’s differences and unique perspectives. We consider reputed company applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, gender identity and reputed company, marital or military status. We also reputed company reasonable accommodations to reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. Posting Notes: reputed company Trading Post 5025 Office 1151 Customer Services || 5025 Campstool Rd. || Cheyenne || WY || 82007 Apply Job!