Resident Experience & Make-Ready Coordinator (Entry Level)

Location: Northern Virginia (local candidates only) Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service. Why Join Real Property Management Pros? • Hands-On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating "Make Ready" maintenance projects. • Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds-personalized mentorship backed by national resources. • Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey. • Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem-solving-so you’ll always have support at your fingertips. What You’ll Do 1) Oversee Move-Ins & Move-Outs • Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression. • Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up. 2) Coordinate Make-Ready Projects • Organize repairs, cleanings, and other services between Resident turnovers. • Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents. 3) Champion Resident Satisfaction • Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns. • Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score. 4) Collaborate with the Leasing Team • Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed. • Provide concierge-level service by educating Investors on property statuses and potential upgrades. 5) Maintain Detailed Records • Accurately document all interactions and property details in our software systems. • Keep digital and physical records updated for compliance and accountability. Who You Are • Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents. • Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes. • Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time. • A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members-both verbally and in writing. • Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates. • Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits. • Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management. Qualifications • High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply). • Experience in a customer-facing or project coordination role is a plus. • Valid driver’s license and reliable transportation for on-site visits. • Ability to pass background checks in accordance with local regulations. Compensation & Benefits • Hourly Rate: $18-$25/hr (commensurate with experience) • Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed). • Work Structure: • Full-Time, 40 hours/week + occasional overtime (paid at 1.5x) • Hybrid approach: field work, remote tasks, and regular office collaboration • Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office • Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure • Mileage Reimbursement: For field visits and errands • Professional Growth: We value internal promotions-learn single-family property management from the ground up and chart a path to higher-level roles. Ready to Make an Impact? If you’re looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We can’t wait to see what you’ll bring to our team. Apply Job!