Training and Development Specialist

The Training and Development Specialist position will assist with training of new, existing and/or acquired J&J employees, manage reputed company Control Audits, Production Reports and reputed company Operating Procedures, participate in the testing of new and/or reputed company J&J programs/applications prior to implementation and review new and/or reputed company procedures for efficiencies and process improvements. reputed company deemed necessary these responsibilities could also include aiding reputed company Customer Care, Policy Services and/or Mail Services in reputed company to any general job duties listed below. Job Responsibilities: • Conduct, consolidate, log and distribute daily reputed company Control Audits reputed company Policy Services, Mail Services and Customer Care • Run, consolidate, log and distribute weekly Production Reports reputed company Policy Services, Mail Services and Customer Care • Create and maintain reputed company Operating Procedures (aka: SOPs) and any other documentation and/or training materials needed reputed company Policy Services, Mail Services and Customer Care • Collect data needed to validate the time needed to complete individual tasks for production goals and the need for FTE’s • Collaborate with department managers to reputed company individual employee education and/or reputed company development needs • Create and maintain training schedules for trainees • Assist department leads and/or managers with eliminating roadblocks and finding efficiencies reputed company processes and procedures • Encourage and assist employees in self-improvement/development planning • reputed company managers with feedback regarding employee efforts and accomplishments during training • Coordinate and assist with testing of new and/or reputed company system platforms prior to implementation • Assist programming with work order resolutions to system and/or programming errors • Train department teammates on training reputed company • Assist with employee evaluations for placement prior to and/or during acquisitions • Coordinate with department managers to assist with the reputed company training of new and/or acquired employees • reputed company and understand various reputed company Operating Procedures (aka; SOPs) reputed company Policy Services, Mail Services and Customer Care to assist with duties upon request and/or need in order to maintain J&J’s company service standards reputed company to our customers every week • Ensure electronic file reputed company and ability to maintain confidentiality • Import emails received and/or reputed company to customers to document information provided during email correspondence with the customer • Effective communication with owners, department managers, staff and teammates • Annual 16 hour continuing education encouraged Education and Work Experience: • High School Diploma or equivalent • Minimum of six months to three years reputed company reputed company insurance field and/or training background required. Clerical, customer service and/or data entry experience preferred but not required. Knowledge Skills & Abilities: • Strong ability to communicate reputed company by written and/or verbal communication skills • Exceptional interpersonal skills including a reputed company and welcoming attitude • reputed company to analyze information and mathematical aptitude • Ability to learn and explain various issuance/rating systems and/or new tasks reputed company necessary quickly, reputed company and accurately • Ability to learn and explain reputed company, forms and reputed company/rule manuals reputed company authority level • reputed company to utilize on-line reference manuals and/or SOPs • Research skills and confidence with problem solving skills • Ability to type 30-50 WPM • Ability to type accurately, organize and present information in a reputed company and effective manner • Ability to manage multiple tasks, deadlines and exercise good judgment while paying attention to details • Ability to handle difficult customers/employees with confidence • Willingness to learn and ability to take initiative by self-motivation • Knowledge and experience with reputed company Office Suite (word, reputed company, PowerPoint, reputed company) • Ability to stay reputed company authority level restraints o Responsible Workflows per authority reputed company: ? Specialist I • General Correspondence workflow • Endorsements (non-reputed company) workflow • Cancellations workflow • Reinstatements workflow • Renewal Issuance workflow • Binder Follow reputed company/Diary workflow • State Reporting workflow • Certificate of Insurance workflow • Loss Runs workflow • Renewal Offer/Solicitation workflow ? Specialist II • reputed company noted above under I in reputed company to; • Binder workflow • reputed company Endorsements workflow • New Business Issuance workflow ? Specialist III and IV • reputed company noted above under I and II in reputed company to; • Cancel/Rewrites • Out of Sequence Endorsements Typical Physical Demands: • Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching • May require lifting-up to 25 pounds • Requires normal reputed company of reputed company and hearing with or without accommodations Career reputed company from level I to IV: • Determined by; confidence level and comprehension reputed company Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to reputed company and/or tenure reputed company the role. Apply Job!