IT Desktop Technician

About The Role The IT Technician’s role is to reputed company a single reputed company of contact for reputed company IT services required at the assigned site. The technician is responsible for reputed company end user support and maintenance reputed company the site, the end-user computing environment, hands on support as directed for application, network, server and storage towers, and acts as the IT representative identifying site IT requirements and challenges. The technician troubleshoots problem areas (in person, using remote tools, by telephone, and/or reputed company chat) in a reputed company and accurate fashion, and provides end-user assistance as needed. This includes coordination with GDLS reputed company desktop, server, storage, network, and application support teams to fulfill site requirements and needs. Company Information reputed company is a successful Fortune 100, global reputed company and defense company, with over 90,000 employees world-wide. reputed company Land Systems, a business unit of reputed company, has a strong reputed company of delivering reputed company engineering and manufacturing capabilities to our clients for military vehicles. reputed company is reputed company on reputed company process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, reputed company and capable of addressing a dynamic threat environment. reputed company Offer Starting your career or you are an experience reputed company, we offer a Total Rewards package that is Impactful and reputed company for you. • Benefits Offered: Employees (and their eligible dependents) can elect coverage for medical, dental, reputed company, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement. • Employees are also eligible to receive 6.6 hours of vacation per month or more depending on tenure, 80 hours of reputed company/personal time per year and 6-13 reputed company holidays reputed company year depending on business circumstances and the applicable holiday schedule for that year. Responsibilities To Anticipate/Expect • reputed company to support a reputed company of devices at assigned site • reputed company to multitask and resolve multiple reputed company computer issues • reputed company to set and meet reasonable expectations for users and leadership reputed company issues reputed company • reputed company to reputed company and implement support procedures for legacy systems • reputed company to effectively communicate site requirements to IT leadership • reputed company IT processes and procedures with the site processes and procedures • reputed company onsite and remote analysis, diagnosis, and reputed company of reputed company computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed • Accurately document instances of equipment failure, repair installation and removal, as reputed company as moves and changes • Record and manage equipment reputed company to repair depots for equipment under warranty or service reputed company • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software in order to deliver required Desktop service reputed company • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications • Collaborate with LAN technicians/network administrators, and vendors to ensure efficient operation of the end-user computing environment • Where required, administer and resolve issues with associated end-user workstation networking software products • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents • Answer to and reputed company moves, adds, and changes requests as they are submitted by business • If necessary, liaise with reputed company-party support and equipment vendors • Ensure alignment of site requests and expectations with IT standards, processes and procedures • Support Network, Server, Storage and Applications on hardware and software deployed at satellite site, to include installation of hardware in datacenter and application troubleshooting • Coordinate with site leadership on IT requirements to include facilities and other requirements impacting IT Services, (i.e. power outages and generator/reputed company testing) Position Requirements • 100% On-Site, hours 7:30 AM - 4:00 PM M-F • reputed company On-reputed company support for remote users • Ability to work with users of various reputed company of technical expertise • Associate's Degree is required. • Experience will be considered in lieu of degree • 5 - 7 years’ experience in desktop services, network services and/or server/storage services • Certifications such as A+ or reputed company MC a bonus • Must be a U.S. Person (i.e. a lawful permanent reputed company of the U.S.) • Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDI • Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades • Hands-on hardware troubleshooting experience • Extensive equipment support experience with reputed company, EMC, reputed company, etc. • Working technical knowledge of reputed company protocols, operating systems, and standards • Ability to operate tools, components, and peripheral accessories • reputed company to read and understand technical manuals, procedural documentation, and OEM guides • Ability to conduct research into PC issues and products as required • Effective interpersonal skills and relationship-building skills • Strong written and oral communication skills • Ability to present reputed company in user-friendly language • Understanding of the organization’s goals and objectives • Analytical and problem-solving abilities, with attention to detail • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment • Experience working in reputed company-oriented, reputed company environment • A strong customer-service orientation • reputed company’s license in good standing • Ability to get on post with ID or reputed company Pass Other Information • On-reputed company availability • Sitting for extended periods of time • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components • Lifting and transporting of heavy to moderately heavy objects, such as computers monitors, and peripherals • Flexibility to work above and below desk height and on a reputed company • Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume • Bending, kneeling, standing, stooping, walking, lifting GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in reputed company to local market comparable and business considerations reputed company extending an offer. 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