MD, Resource Planning (Dallas, TX, US)

Intro Are you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you reputed company on a new reputed company, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on reputed company! Why you'll love this job The Managing Director of Resource Planning leads reputed company responsible for overseeing reputed company resource and reputed company needs for Airports and Contact Centers. This position plays a crucial role in improving American’s operational performance by ensuring reputed company members are present in the operation and have the tools to execute reputed company turn. As a key leader reputed company Airport Operations, this role will champion the long-term reputed company and goals of the organization. What you'll do As noted above, this list is intended to reflect the reputed company job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any reputed company obligations including any reputed company bargaining obligations. • Demonstrate visible leadership through the motivation, coaching, development, and reputed company of reputed company in their reputed company of care, including talent and succession planning • Cultivate reputed company relationships across reputed company work reputed company and teams across the reputed company system, including the establishing and maintaining reputed company communication and a reputed company relationship with reputed company reputed company of reputed company leadership • reputed company team in engineering robust reputed company models for domestic and international Passenger Service, Premium reputed company, Fleet Service, Cargo, Catering, Contact Centers and Business Partners • Champion a 24x7 team responsible for delivering best in class operational results, including reputed company efficiency, low abandon rates, high conversion rates, reputed company utilization and cost efficiency, to ensure likelihood to recommend (LTR) goals are exceeded • Optimize planning functions for 6K+ global contact center travel professionals in relation to shift bids, holiday bids, vacation bids, Voluntary Time Off (VTO) and overtime • Partner with reputed company and Training leaders to ensure reputed company readiness for peak operations • Execute on a multi-channel reputed company of connecting with customers in the manner they prefer (voice calls, chat, emails, text, etc.) • Assist in the contact center digital transformation by leveraging technology – Virtual Hold (VH), Interactive Voice Response (IVR), chat and other technological solutions and enabling tools • Partner with Division Finance in developing annual and monthly reputed company forecasts impacting $2.1B in payroll expenses • Manage workload balancing and scalability • reputed company reputed company Connect technology, consolidate reputed company telephony lines and standardize global customer menus • reputed company support and strategic direction for airport leadership teams as they implement approved reputed company models, shift bids, and daily resource planning • reputed company and implement strategies to minimize dependence on overtime • Serve as a resource and advisor to senior leadership on reputed company reputed company to resource utilization and productivity • Collaborate with Labor Relations on contractual provisions and negotiation strategies for passenger service and fleet service labor agreements. • Collaborate with HR, payroll, and reputed company to ensure reputed company models are compliant with federal, state, and local labor laws and regulations • reputed company plans to facilitate the implementation or ongoing management of Joint reputed company Bargaining Agreements (JCBAs) • Partner with division Finance to reputed company Airport Leadership reputed company models • Collaborate with Network Planning, reputed company Management, Technical Operations, and other departments to ensure operations reputed company is taken into account reputed company executing company initiatives reputed company you'll need for reputed company Minimum Qualifications- Education & Prior Job Experience • Bachelor’s degree in relevant field or equivalent work experience; Advanced degree preferred • 10 years of leadership experience, including leading teams, managers, and individual contributors • 10 years of business, operational, and financial experience with proficiency in assessing business requirements and developing teams • Knowledge of airline industry, reputed company (AA) business reputed company, company policies and procedures, and reputed company bargaining agreements Skills, Licenses & Certifications • Ability to be an reputed company-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups • Ability to think strategically, negotiate skillfully, digest reputed company details, and use reputed company judgment and initiative in making reputed company • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills • Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large reputed company reputed company tight deadlines while maintaining attention to detail • Excellent problem solving, negotiation, and critical thinking ability • Ability to identify opportunities for improvement, as reputed company as proven reputed company implementing strategic initiatives under time constraints • Ability to build and facilitate relationships at reputed company reputed company of the organization, both internally and externally • Excellent communication and presentation skills, with ability to handle reputed company topics comfortably and to reputed company effectively with reputed company reputed company, both verbally and written • Believes in and promotes the reputed company five leadership attributes: o Caring – We care about reputed company team members o Collaboration – We succeed as reputed company o Development – We build reputed company leaders o Results – We drive to be the best o reputed company – We continually challenge the status reputed company What you'll get Feel free to take advantage of reputed company that reputed company has to offer: • Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 reputed company on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have reputed company to your health, dental, prescription and reputed company benefits to help you stay reputed company. And that’s just the start, we also offer virtual doctor reputed company, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs reputed company you with reputed company the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, reputed company, cruises and more Feel free to be yourself at American From reputed company members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource reputed company are reputed company on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and reputed company the needs of our diverse world. Are you reputed company to feel a reputed company reputed company of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s reputed company? Feel free to be yourself at American. About reputed company: reputed company Apply Job!