Patient Care Assistant/Front Desk Receptionist

Patient Care Assistant/Front Desk Receptionist Locations: Brooklyn, New York Schedule: Monday to Friday Full time 35-40 hours a week Part time 20-30 hours a week Pay Range: $16.50 - $20.00/hourly About the Company At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations. Our mission is simple: through our multi-specialty practice, we provide accessible, quality care tailored to each patient's needs. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities. Job Summary As a Patient Care Assistant, you will be critical to the smooth operations of our fast-paced clinic, combining clinical and administrative skills to deliver top-notch patient care. Your role will involve managing appointments, ensuring patient satisfaction, and coordinating key administrative tasks, all while maintaining a high level of organization and professionalism. Primary Responsibilities ? Greet and assist patients with a professional and friendly attitude at the front desk. ? Manage high patient volume while maintaining excellent organizational and time-management skills. ? Schedule appointments, handle patient check-ins and check-outs, and update patient records using our electronic medical records (EcW) system. ? Facilitate patient flow, ensuring minimal wait times while maintaining an exceptional level of service. ? Answer phone calls, respond to inquiries, and provide accurate information about Nao Medical services. ? Update and maintain accurate patient records, ensuring confidentiality in compliance with HIPAA guidelines. ? Collaborate with the medical team to ensure seamless operations and an optimal patient experience. ? Support administrative duties as needed, ensuring the smooth operation of the clinic. Job Requirements Education & Skills: ? High school diploma or Associate degree. ? Prior experience in high-volume customer service, healthcare, or sales is strongly preferred. ? Outstanding multitasking, communication, and problem-solving skills. ? Familiarity with EMR systems is a plus; training will be provided if needed. ? Display adaptability, responsiveness, and professionalism in a fast-paced environment. ? A background in sales or customer service is ideal, with the confidence to handle high-pressure situations effectively. Tech-Savvy: Familiar with EMR systems (ECW) and HIPAA regulations. Empathetic & Adaptable: A team player with exceptional communication skills, ready to thrive in diverse situations. Bilingual: Spanish-English fluency is a plus. Schedule Requirements: ? Ability to work Monday to Friday. Benefits (Full-Time): ? Medical, Dental, Vision, Basic Life, and Short-Term Disability Insurance options for you and your dependents ? Paid Family and Disability Leave* ? FMLA* ? 401K Retirement Plan* ? Paid Time Off (PTO) ? Free care for you and discounted care for your family at all Nao Medical locations ? Nurturing a passion for promoting a healthier community and opportunities for leadership and career growth Why Nao Medical? ? Join a team dedicated to health equity and community impact. ? Work in a supportive, inclusive environment that values diversity and respect. ? Be part of a movement transforming healthcare with innovation and compassion. Apply Job!