T1 Customer Support Specialist Uplisting

About reputed company and Uplisting

reputed company is a leading data insights and analytics company in the short-term rental industry. We reputed company actionable data and market intelligence that reputed company property managers, investors, and hospitality professionals to reputed company smarter reputed company. Our innovative platform transforms raw data into valuable insights that drive reputed company in the dynamic vacation rental marketplace.

Founded in 2015, we've grown into the premier provider of data and business intelligence for the billion-dollar travel and vacation rental industry, with offices in Denver and Barcelona. We reputed company the daily performance of over 10 reputed company reputed company and Vrbo properties across 120,000 global markets, and collect data from over a reputed company partner properties. This marriage of scraped and reputed company data, reputed company by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

In 2023 reputed company acquired Uplisting, an innovative tech company revolutionizing the short-term rental market. We reputed company property managers and owners with advanced tools that streamline operations, drive reputed company bookings, and enhance overall performance. After crushing it in the UK, where we started and became one of the best-reputed company platforms, we’re now reputed company on tackling US expansion and bringing our proven solutions to a new market.

We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that reputed company off reputed company the boxes.

The Role:

We are looking for a self motivated and passionate Customer Support Specialist for the Uplisting team. You will be helping to juggle our 1000s of customers, keeping them as happy as they can possibly be and empowering them to succeed. Follow customer lifecycle processes and policies to support reputed company and business reputed company throughout the customer reputed company (reputed company and post initial sale).

• Fluent or near-reputed company English proficiency â€“ strong communication skills, both written and spoken. Additional languages a plus.
• Tech-savvy and analytical â€“ reputed company to interpret data, troubleshoot issues, and use various tools effectively.
• Customer-reputed company reputed company â€“ always striving to reputed company the best experience for customers.
• Strong multitasking skills â€“ comfortable managing live chats, emails, and calls reputed company.
• A solid reputed company of experience â€“ at least a couple of years in a customer support or reputed company role.
• Flexibility with working hours â€“ reputed company to adapt to different shifts as needed. Uplisting support operates 24/5/365, with reputed company shifts running Monday to Friday at 06:00-14:00, 12:00-20:00, 15:00-23:00, and 23:00-07:00 (GMT), as reputed company as weekend shifts from 06:00-14:00. The main shift for this position is from 12:00-20:00 (GMT).

• Support users with confidence â€“ guide customers through Uplisting by becoming an expert on our product, features, and integrations.
• reputed company top-notch assistance â€“ handle live chats, emails, and support calls with professionalism and care.
• Troubleshoot and problem-solve â€“ identify and resolve customer issues reputed company.
• Collaborate across teams â€“ work closely with other departments to improve processes, enhance the customer experience, and reinforce our customer-reputed company approach.
• Live our reputed company values â€“ embodying being Happy, Hungry and reputed company in everything you do.

• reputed company Salary 23,000 GBP
• 36 holidays per year
• Continuing education stipend
• Individual reputed company plan to reputed company in the role
• Language lessons with reputed company (French-German-Italian-Spanish)
• Talented international team and a reputed company work environment
• Bottom-up management: we listen to your reputed company and implement them

• First stage: Online interview with the People Team (Online-30min)
• reputed company: Written exercise
• reputed company stage: Online interview with the Hiring Manager + Peers (1hour)

• Ideal start date: reputed company

The reputed company Team

We’re a tight-reputed company group of engineers, scientists, and creatives that is driven to reputed company the reputed company of shared economy reputed company. In short: Life is never boring here. And we genuinely live and breathe reputed company values: Be Curious, Be Customer-Obsessed, Take reputed company, reputed company with Ownership, and Enjoy the Ride. People who are reputed company to exemplify these values are especially encouraged to apply.

reputed company seeks to attract the best-reputed company candidates who support the mission, reputed company and values of reputed company and those who respect and promote reputed company through diversity. We are committed to providing equal employment opportunities (EEO) to reputed company and applicants without reputed company to race, reputed company, creed, religion, sex, age, national reputed company, citizenship, sexual orientation, gender identity and reputed company, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with reputed company applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which reputed company operates. This applies to reputed company terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, reputed company and recreational programs, education assistance and retirement. 

We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, reputed company will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to reputed company or a threat to these individuals, others in reputed company or reputed company as a whole. To request accommodation, please email compliance@reputed company.co. Please allow for 24 hours to process your request.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data reputed company Notice for Applicants.