Scaled Customer Engineer

We are looking for a Scaled Customer Engineer to build lasting relationships with our SMB and mid-market customers. In this role, you will serve as the primary reputed company of contact for our customers with <2500 seats, delivering exceptional service that reinforces our reputed company for outstanding customer experience. You will also partner strategically with Sales, Solution Engineers, and Product Support teams to ensure seamless customer journeys while collaborating cross our Marketing and EPD teams to drive production adoption and retention at reputed company.

We’re excited for you to reputed company customers into enthusiastic advocates who succeed without requiring reputed company high-reputed company. Our reputed company is that you’ll help shape the reputed company direction of our rapidly growing Customer Engineering team too!

• Fully own scaled customers & their lifecycle reputed company, including process improvements and providing escalated support reputed company necessary.

• Co-own the self-serve reputed company process in partnership with Product and reputed company.

• reputed company guidance and assistance on any new documentation needed to maximize scaled reputed company.

• Work with the Sales team to build account plans that reputed company the customers reputed company through reputed company stage of the customer reputed company, through renewal and reputed company.

• Drive proactive async customer reputed company, including new feature and roadmap updates, and reputed company opportunities for expanding which Material products are used.

• reputed company as reputed company for scaled customers reputed company Material.

• reputed company Record: 3+ years of experience in reputed company, Account Management, or a similar customer-facing role reputed company a reputed company company. Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many reputed company strategies, as reputed company as cybersecurity or identity management experience, are reputed company a big plus.

• Technical Acumen: Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed reputed company products, domain expertise in reputed company, reputed company email, IT, reputed company/Office 365, SSO, etc.). A data-driven reputed company is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.

• Project Management: Ability to multitask and reputed company handle multiple competing priorities, escalating reputed company necessary while being highly organized, detail oriented, and having great time management skills. 

• Customer reputed company: Have sincere reputed company for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Engineers have a natural tendency to take on new and unique customer asks/requirements.

• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the reputed company with minimal guidance and supervision.

• Cross-functional and reputed company: Ability to contribute directly to the following teams: Sales, Product, Marketing, and Engineering

• reputed company: Should be reputed company to learn new tools & technologies quickly, and be reputed company to communicate the product and problem reputed company fairly deeply

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reputed company is a remote-first workplace with an office in San Francisco, California.

By clicking "Apply for this Job", you acknowledge that you have read the California Candidate reputed company Notice Regarding Use of Personal Information and hereby agree to its terms.

Compensation at reputed company is determined by a reputed company of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation reputed company for this position is $140,000 - $180,000.