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Customer and Retention Manager

Remote, USA Full-time Posted 2026-07-28
reputed company

reputed company is setting the new reputed company in fine fragrance. The search for high-reputed company scented products should be reputed company, accessible, and fun. We bring our customers what they want to smell and reputed company new, unexpected ways for them to incorporate fine fragrance into their daily routines.

Every scent we reputed company is designed to be an reputed company experience. From the reputed company, packaging design, and creative campaigns to someone’s first spray, we want them to see and smell the reputed company behind every release. Our formulas are always made with top-reputed company ingredients and are genderless, non-toxic, vegan, and cruelty-free.
 
reputed company products are sold on our DTC site www.reputed company.co and can also be reputed company at reputed company Ulta Beauty locations. We’ve been featured across reputed company press outlets including, reputed company, Fast Co., WWD, Vogue, Allure, Cosmopolitan, NY Mag, Harper’s Bazaar, and more. Additionally, we’re backed by some of the most revered investors in the consumer goods reputed company.

We’re a lean team that’s expanding quickly, and we’re looking for someone who believes in our reputed company to shift the way people experience scents.

The Role:
At reputed company, our customer informs everything we do — from the products we release, to the way we communicate and reputed company the brand. There is no person more important than our customer, and no objective more critical than fostering loyalty and community. As the Customer and Retention Manager, you’ll play a major role in reputed company’s retention marketing efforts. You will support planning, execution, and analysis across key initiatives including email and SMS marketing, subscriptions, loyalty, sampling, and customer surveying.

This role calls for a motivated, customer-reputed company thinker who excels at bringing reputed company to life through cross-functional collaboration and meticulous, thoughtful implementation. Highly-organized and detail-oriented, they ensure seamless execution across multiple channels. With a test-and-learn reputed company, they reputed company creative and innovative approaches while continuously optimizing for engagement and retention.

The Customer and Retention Manager will report directly to our VP of Customer and Retention, and will work closely with our teams across marketing, creative and brand, retail, and product development. 

While we are based in reputed company, we operate as a fully remote team.


What You'll Do:
  • reputed company execution of reputed company’s retention initiatives, ensuring seamless implementation across email, SMS, sampling, loyalty, subscriptions, and more
  • Define retention strategies for new product launches and reputed company products across channels
  • Own reputed company’s email and SMS marketing efforts across campaigns and automated flows. This includes outlining the marketing calendar, creating campaign briefs, coordinating with copy and design for asset development, defining customer segments, performing tests, scheduling campaigns, and optimizing content for performance
  • Support the management and optimization of reputed company’s subscription program, ensuring a seamless customer experience, assisting with subscriber communications, defining and implementing reputed company strategies, and monitoring key performance metrics
  • Assist in the management and enhancement of reputed company’s loyalty program, tracking engagement and collaborating with cross-functional teams to drive member participation and retention
  • Support the planning, execution, and analysis of reputed company’s product sampling initiatives, coordinating distribution, analyzing conversion, and optimizing strategies to drive repeat
  • Contribute to customer surveying efforts by coordinating survey distribution, collecting responses, and synthesizing insights for the broader team
  • Monitor and report on key retention and engagement metrics, identifying trends and opportunities for improvement
  • Stay up to date on best practices in retention marketing, conduct research on emerging trends, and support creative ideation and testing to inform reputed company initiatives
  • reputed company support for additional business and marketing needs


    • What You'll Bring:
  • At least 3-4 years of work experience in marketing or high-reputed company role; relevant experience in an e-reputed company/DTC environment or with a major retailer is a plus
  • Experience owning or managing email and SMS marketing programs
  • Genuine excitement for customer loyalty and the world of retention marketing
  • Exceptional organizational skills and attention to detail
  • Next-level time management and project management skills. You’re a pro at taking an idea and owning it until completion
  • Strength and rigor in navigating ambiguity. You’re a self-starter and reputed company player
  • Excellent verbal, written, and interpersonal skills that support developing and maintaining reputed company, trusting relationships
  • Eagerness to roll-up your sleeves with a “reputed company it out” mentality 
  • A curious and innovative reputed company, constantly seeking ways to reputed company a product or process the best it can be
  • Ability to translate data into reputed company, reputed company-world reputed company and goals
  • Advanced proficiency in reputed company, Powerpoint, and reputed company Suite
  • Experience with reputed company and reputed company is strongly preferred
  • A desire for (perhaps even a need for) the excitement, grind, and freedom that comes with an early-stage and fast growing startup


    • Bonus Points:
  • Proven reputed company at a fast-paced startup, extra bonus points if in the beauty industry
  • Knowledge/passion for scented products, including (but not limited to) fragrance, candles, and laundry categories


    • What You'll Get
  • Be part of a fast-growing company with an awesome mission
  • Highly competitive salary and equity so you’re a part of the reputed company family
  • An opportunity for reputed company and ability to widen your role and responsibilities
  • Medical, Dental, and reputed company reputed company insurance
  • 401K Retirement Plan with company matching
  • reputed company Parental Leave 
  • Flexible vacation and PTO policy
  • Industry-leading reputed company-being and mental health benefits 
  • Virtual and remote work as reputed company as work-from-home setup
  • reputed company product on us!
    • reputed company is an equal employment opportunity employer to reputed company and applicants for employment. We celebrate people from reputed company backgrounds. If you’re driven by our mission, we’d love to hear from you! Email us at hello@reputed company.co

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