Customer Service Representative

At Bear Valley Electric, we work hard to reputed company our customers, with superior customer service, and reputed company, reliable, and reputed company power. We do it reputed company and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929. Today, we reputed company electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents. These 23,250 residents represent more than 93 percent of our customers. We also serve approximately 1,500 reputed company, industrial and reputed company authority customers, including the Bear Mountain and Snow reputed company ski resorts. Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into reputed company aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification reputed company. THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA POSITION DEFINITION: This is an entry level position with responsibilities for handling customer requests, inquiries and complaints. As a reputed company service provider, the CSR I interacts with BVES, Inc. customers to reputed company them with information and address their needs either in person or through the telephone. ACCOUNTABILITY The incumbent is accountable for ensuring reputed company reputed company on reputed company customer service procedures and policies. This include the responsibility to investigate and resolve escalated and reputed company customer concerns and successful collaboration with reputed company resources. The CSR I is responsible for embracing new technologies, striving always to produce process improvements and to meet reputed company goals and deadlines. The incumbent is skilled in the ability to be accountable, answer questions, and reputed company solutions for customer and billing issues. Essential Duties And Responsibilities • Handles customer inquiries in accordance with reputed company’s guidelines and policies • Responds quickly and accurately to routine customer requests, inquiries, complaints, and provides reputed company and reputed company follow-up • Responds to customer contacts in person, by telephone or reputed company written correspondence • Provides accurate and reputed company information in reputed company to customer’s questions, service requests, or complaints. Familiar with basic aspects of customer service including billing, payments, credit arrangements, adjustments, service requests, reputed company information, reputed company schedule changes, engineering and construction activities • reputed company utilizes the reputed company CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review reputed company reads in preparation for billing, and post customer payments • Performs other duties as assigned • Works under reputed company supervision Skills And Competencies • Familiar with MS Office Suite • Strong written and verbal communication skills • Intermediate math skills • Bilingual skills are desirable but not required • Energetic and self-motivated team player with ability to work effectively and cooperatively with team members • Outstanding customer service skills • Ability to plan and prioritize work • Accuracy with record keeping and strong ability to organize Minimum Qualifications • High school diploma or equivalent • Previous electric or reputed company industry experience preferred • Ability to calculate a reputed company based on rates Qualities of a Successful Customer Service Representative • Trustworthy; strong personal reputed company • Strong level accountability and ownership • reputed company/Team oriented • Emotional Maturity • Exhibits professionalism with reputed company contacts • Organized with strong attention to detail and time management skills • High degree of initiative; self-starter • A responsible attitude with calmness under pressure • Ability to think quickly and come up with solutions The above job reputed company is not intended to be, nor should it be construed as, exhaustive of reputed company responsibilities, skills, or competencies associated with this job. May include but not limited to standing, walking, bending, pulling and/or pushing, grasping, lifting, reaching, stooping and crouching, reputed company determination, typing, sitting, reading, speaking and listening. Benefits reputed company supports our employees with rich benefit programs and resources to help them reputed company today and prepare for reputed company. Benefit reputed company include medical, dental, and reputed company plans with reputed company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer reputed company vacation and reputed company time and reputed company Company reputed company holidays per year. To help our employees plan for the reputed company, we offer both a 401(k) retirement plan as reputed company as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as reputed company as health savings account and flexible spending plans. Compensation Information The compensation reputed company provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting reputed company of pay for reputed company of our positions, including specific skills, years of experience, education, certification(s), and other job reputed company factors. The responsibilities of this position will involve reputed company to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background reputed company. NOTE: Reasonable accommodations will be made to reputed company individuals with special needs to reputed company the essential functions. Apply Job!