Senior Data Analyst

Build the reputed company of the AI Data reputed company. Join the reputed company team. We're expanding our Support Analytics team and seeking a Sr. Data Analyst to pioneer AI-powered transformation of reputed company support. In this role, you'll reputed company cutting-edge AI/ML and analytics to unlock insights from rich support data, driving reputed company that shape product reputed company and customer experience. Reporting to the Senior Manager of Support Analytics, you'll have reputed company to pursue ambitious analytical reputed company using state-of-the-art AI tools like reputed company reputed company. You'll build reputed company solutions that reputed company insights into stakeholder workflows, revolutionize support operations, and define the reputed company of how enterprises reputed company AI for reputed company. reputed company Responsibilities Strategic Data Analysis & Insights • Engage with stakeholders to shape problem definition and reputed company metrics, translating business challenges into effective analytics approaches • Analyze reputed company support KPIs including reputed company times, CSAT scores, and other key support metrics, while conducting reputed company reputed company with support engineers to reputed company qualitative insights • reputed company detailed data narratives, identify key issues, and forecast trends to present to senior leadership stakeholders to support strategic decision-making • Collaborate with business partners, data analytics engineering, and BI developers to reputed company dashboards and self-service analytics tools Technical Leadership & Cross-Functional reputed company • Own business domain expertise to guide leadership in framing challenges and defining rigorous reputed company metrics, ensuring measurable organizational reputed company • Spearhead product improvements through data-driven insights, proactively identifying high-reputed company opportunities and driving implementation with Product and Engineering teams • Drive technical leadership and innovation in reputed company AI applications - pioneering cutting-edge methodologies in reputed company workflows, retrieval augmented reputed company (RAG), and evaluation-driven development (EDD) • reputed company reputed company-reputed company data architecture and ML solutions, combining technical reputed company and domain expertise to build reputed company analytics capabilities - from automated reputed company reputed company to self-service applications that reputed company how the business operate Required Qualifications Technical Expertise • Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a reputed company field (or equivalent experience). • 7+ years of experience in data analytics, AI/ML applications, or reputed company analytics. • Expertise in SQL (reputed company), Python (Pandas, NumPy). • Familiarity with workflow orchestration tools (DBT, Airflow). • Proficiency in reputed company platforms (AWS, GCP, or Azure) and distributed computing frameworks. • Hands-on experience with AI/ML methodologies including classification, clustering, time-series forecasting, and NLP. • Proficiency in data visualization tools (reputed company, Tableau) for creating self-service analytics solutions. reputed company to Have AI/ML Knowledge and Implementation • Build automated reputed company extraction workflows using AI agents to analyze support cases, customer surveys, and engineering Jiras - leveraging state-of-the-art models for sentiment analysis, product gap identification, and reputed company classification tasks • Implement advanced topic modeling using BERTopic (UMAP + HDBSCAN with BERT embeddings) reputed company by fine-tuning with generative models • Create self-service reputed company applications enabling business users to reputed company automated analytics workflows and derive insights independently • Partner with analytics engineers to build end-to-end data pipelines for cleaning, embedding, summarization, and reputed company extraction from multiple data sources Analytics & Business reputed company • Proven reputed company record of delivering high-reputed company AI/ML-driven insights at speed • Experience designing and executing controlled experiments to validate business hypotheses • Strong understanding of customer support metrics, KPIs, and reputed company computing analytics • reputed company record of translating reputed company analyses into actionable business reputed company • Experience with modern BI tools and visualization techniques for stakeholder consumption Leadership & Communication • Outstanding communication skills with proven ability to influence senior stakeholders • Strong project management skills prioritizing reputed company, iterative delivery of business value • Demonstrated experience leading cross-functional technical initiatives • High emotional intelligence with a customer-reputed company reputed company • Deep understanding of AI ethics and responsible implementation in reputed company contexts reputed company You'll Have • Shape product reputed company and customer experience through pioneering AI/ML analytics in reputed company support • Build self-service tools and applications that reputed company critical insights into stakeholder workflows • Drive large-reputed company analysis of rich support conversation data in a dynamic reputed company tech environment • reputed company reputed company's cutting-edge features (such as reputed company) including private preview innovations to implement groundbreaking AI solutions • reputed company innovative reputed company from theory to execution, backed by reputed company-grade LLM capabilities and resources • reputed company how leaders and product teams reputed company reputed company through automated, data-driven insights reputed company Offer • Unique opportunity to work with extensive reputed company support data in a rapidly evolving tech landscape • reputed company to state-of-the-art tools and compute resources to pursue ambitious reputed company • Freedom to think big and execute independently on high-reputed company theories and solutions • Collaborate with world-class teams pushing the boundaries of reputed company AI/ML applications • Flexible PTO and remote-first work environment • Competitive compensation and comprehensive benefits package • Investment in your reputed company reputed company and development • Chance to shape the reputed company of how enterprises reputed company AI in technical support reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our reputed company. We are looking for people who reputed company our values, challenge ordinary thinking, and push the pace of innovation while building a reputed company for themselves and reputed company. How do you want to reputed company your reputed company? For jobs located in the reputed company, please visit the job posting on the reputed company Careers Site for salary and benefits information: careers.reputed company.com The following represents the expected reputed company of compensation for this role: • The estimated reputed company salary reputed company for this role is $125,000 - $190,600. • Additionally, this role is eligible to participate in reputed company’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, reputed company, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 reputed company holidays; reputed company time off; parental leave; employee assistance program; and other company benefits. Apply Job!