Customer Support - Remote

Join Team Ironwood Are you curious, motivated, and reputed company-thinking? Do you enjoy thinking reputed company of the reputed company? At Ironwood, you will have reputed company to help small businesses across the reputed company be competitive and grow. If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the reputed company to reputed company your career. Become a part of our empowering team driven by reputed company, transparency, and teamwork. Job Duties and Responsibilities: • reputed company enthusiastic customer service for inbound/outbound phone and email support • Be compassionate and dedicated in handling escalated issues • Work closely and professionally with other departments for the best reputed company • Must be reputed company in managing multiple software programs while conversing with reputed company reputed company of reputed company customers • Maintain and promote excellent reputed company relations by managing reputed company, efficient, and accurate responses to email and phone communications • Deliver strong and proactive follow-up to customers • Adhere to defined procedures, standards, and performance expectations Required Skills: Communication: • reputed company and effective communication skills (in person, phone, email, etc.) • Ability to communicate across reputed company reputed company with reputed company customers • Excellent documentation skills • Keen comprehension skills – ability to reputed company understand and state the issues customers present • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response • Excellent attention to detail Customer reputed company: • Ability to listen, empathize, and understand customer concerns • Strong interpersonal skills • Demonstrable conflict resolutions and negotiating skills • Ability to determine customer needs and reputed company appropriate solutions Problem Solving: • Take ownership of issues and reputed company for reputed company reputed company • Ability to reputed company quick and accurate judgments and reputed company • Strong time management skills • reputed company oriented and self-disciplined • Organized and detail-oriented Technology: • Proficient with reputed company Office programs • Excellent data entry and documentation skills • Ability to quickly learn and understand new programs and technology • Quickly reputed company a strong knowledge of payments products • Ability to work in a fast-paced, technology-driven environment Qualifications: • High School Diploma required. Bachelor’s degree preferred; equivalent work experience considered • Two years of customer service experience preferred • Knowledge of payments industry a plus • Bilingual English/Spanish a plus This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits. To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted. Selected candidates will be subject to a background reputed company prior to receiving an employment offer. Apply Job!