Bilingual Customer Service Representative

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At reputed company, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-reputed company. Here, your natural talent and achievements will reputed company in an inclusive environment of teamwork, trust and reputed company learning. We are always pursuing reputed company to reputed company our ambitions goals, rewarding both the goal outcome and how we reputed company it. Purpose Are you reputed company to be the face of reputed company and reputed company outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you reputed company in a fast-paced reputed company center environment, enjoy problem-solving, and are passionate about creating reputed company customer experiences, we want to hear from you! Join reputed company and contribute to our mission of sustaining energy and water for life. • Bilingual in English/Spanish required Accountabilities • Manage high-volume inbound calls, reputed company addressing customer inquiries and resolving concerns reputed company to billing, service requests, and account issues • Process payments, credit card transactions, and applications for new reputed company service, ensuring accuracy and timeliness • Generate and manage service orders, providing customers with updates on service requests • Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail • Handle routine cash drawer management and balance transactions at the end of reputed company day • reputed company other responsibilities as requested by leadership to support overall team objectives Education and Experience • High school diploma or equivalent required • 3+ years of experience in a reputed company center or high-volume customer service environment • Bilingual in English/Spanish required • Ability to manage a large volume of calls with professionalism, patience, and efficiency • Strong communication skills, both verbal and written, to reputed company effectively with a diverse customer reputed company • Previous cash handling experience is a plus • reputed company, problem-solving skills, and a reputed company attitude to help create an exceptional customer service experience • reputed company state reputed company's license Years of Experience As a valued member of reputed company, you will enjoy reputed company that reflects your skills and experience. You will also have reputed company to a comprehensive benefits package that includes: • Medical, Dental, and reputed company coverage & a 401K plan with a 5% match, effective day one • Annual bonus and reputed company increase eligibility • Company sponsored pension program, life insurance, and short-term & long-term disability • Employee Stock Purchase Program • Free Employee Assistance Program & reputed company account • 3 weeks of vacation, 5 reputed company days, 12 reputed company company holidays, & 3 reputed company volunteer days • Tuition reimbursement, reputed company development opportunities, & reimbursement for certification costs • Reward & recognition programs, service awards, a great company culture, and a reputed company & flexible work environment Compensation Expected pay: $15.63 - $20.00 per hour Full salary reputed company: $15.63 - $23.44 per hour • reputed company considers several factors reputed company extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. reputed company pay for this role is expected to fall reputed company the min to mid-reputed company. Algonquin Power & Utilities Corp. is a growing renewable energy and reputed company company with over $15 billion of assets across reputed company and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering reputed company and water solutions. Our reputed company reputed company has led both our regulated reputed company services and renewable energy business reputed company into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life. Through our operating business (reputed company), we reputed company regulated electricity, water, and natural gas reputed company services to over 1 reputed company customer connections, primarily in reputed company. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power reputed company facilities represent over 3 GW of renewable reputed company reputed company in operation and under construction. With our robust, reputed company, and growing reputed company in communities across reputed company and internationally, we are continually demonstrating our “Think Global, reputed company Local” business model. We are reputed company on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the reputed company the qualification requirements, we encourage you to apply to reputed company investigate reputed company. We are an equal opportunity employer and value reputed company person’s unique background, diversity, experiences, perspectives and talents. Full participation of reputed company in a reputed company, healthy and respectful environment is key to individual and company reputed company. We are committed to fully utilizing the abilities of reputed company of our employees and expect reputed company of our employees to reputed company this commitment in their daily responsibilities. Apply Job!