Remote Call Center Representative

Description: • Serve as the first point of contact for employees seeking assistance with their benefits. • Provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits. • Answer incoming calls and respond to benefit-related inquiries from employees and providers. • Provide detailed information on health, dental, vision, retirement, and other benefit plans. • Assist employees with enrollment, claims, and benefits-related issues. • Conduct thorough research to resolve complex benefit questions and issues. • Educate employees on benefit options and processes. • Document all interactions and maintain accurate records in the system. • Collaborate with other departments to address and resolve employee concerns. • Stay up to date with changes in benefit plans, policies, and procedures. • Participate in training sessions to enhance product knowledge and customer service skills. Requirements: • High school diploma or equivalent; associate degree or higher preferred. • Previous customer service experience, preferably in a call center or benefits-related role. • Strong communication skills, both verbal and written. • Ability to handle confidential information with discretion. • Excellent problem-solving and analytical skills. • Proficient in using computer systems and navigating multiple software applications. • Detail-oriented with strong organizational skills. • Ability to work independently and as part of a team. Benefits: • Generous benefits package upon conversion. • Insurance coverage is available during the contract period. Apply Job!