Software Engineer Manager - Customer Order Management (Remote)

Position Purpose: As a Software Engineering Manager, you will lead multiple software engineering teams within the Customer Order Management (COM) space. These teams develop and maintain high-volume customer order processing applications critical to business operations. In this role, you will oversee two product teams, ensuring a deep understanding of their key success factors, risks, and dependencies. You will assess team needs and provide strategic recommendations to leadership, driving effective decision-making. Extensive experience in planning and executing all phases of the feature development lifecycle—including requirements gathering, development, and pilot/production rollout—is essential. Given the interdependencies with various IT partners, strong collaboration and relationship-building skills are crucial to success. A proven track record of delivering complex, cross-team features will demonstrate your ability to navigate and coordinate effectively. The ideal candidate will excel in communication, effectively engaging with both business and IT leaders. Key Responsibilities: 30% Delivery & Execution: • Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions • Documents, reviews and ensures that all quality and change control standards are met • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases • Works with vendors and partners for the successful implementation of critical tooling and platforms • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment • Evaluates new technologies for adoption across the enterprise • Participates in and leads review board sessions to drive consistency across the enterprise • Fills in on product teams for engineers who are out of the office 10% Support & Enablement: • Fields questions from engineers, product teams, or support teams • Monitors tools and participates in conversations to encourage collaboration across product teams • Provides application support for software running in production • Acts as a technical escalation point for the engineers on the team 50% People: • Provides leadership, mentoring, and coaching to Software Engineers • Attracts, retains, and develops top talent to build a world class Software Engineering Team • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests • Acts as a proponent of modern software development practices • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) 10% Learning: • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations • Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems Direct Manager/Direct Reports: • Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director. Travel Requirements: • Typically requires overnight travel 5% to 20% of the time. Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Mastery of an object oriented programming language (preferably Java) • Must be legally permitted to work in the United States Preferred Qualifications: • 5-7 years of relevant work experience • Mastery of a modern scripting language (preferably Python) • Mastery of a modern web application framework • Mastery of writing SQL queries against a relational database • Mastery of modern product development processes and pipelines • Proficient in effective troubleshooting and issue resolution techniques • Proficient in effective system monitoring and log analysis techniques • Capable of understanding complicated systems quickly • Experience in guiding more junior team members through Software Engineering fundamentals in a professional setting • Experience managing and growing team members in a professional setting • Experience balancing workloads across teams • Experience managing vendor relationships • Experience with translating high-level strategy to tactical execution Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: • No additional education Minimum Years of Work Experience: • 5 Preferred Years of Work Experience: • No additional years of experience Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Develops Talent: Developing people to meet both their career goals and the organization's goals • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Apply Job!