Customer Service Representative - PT

Description: • A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology. • Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer. • Learn and utilize computer system applications to accurately process transactions and maintain customer data. • Educate customers on products and services via phone, email, and chat communications. • Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution. • Build and maintain positive relationships with internal customers and team members. • Stay informed on all communications and training to ensure accurate protocols are followed. • Build knowledge of relevant company products, processes, programs and technology. • Participate in other related duties and projects as assigned by the supervisor or manager. • Perform other duties as assigned. • Comply with all policies and standards. Requirements: • 1 + years of customer service experience. • Strong verbal and written communication skills. • The ability to identify and propose solutions to address customer problems or needs. • A high level of attention to detail in written communication and order entry. • Results oriented with a strong sense of accountability and urgency. • Ability to meet accuracy and productivity metrics. • Strong organizational and time-management skills. • Adaptability in a fast paced environment. • Must have basic math and computer skills. Experience with Microsoft Outlook, and/or Dynamics 365 a plus. Benefits: • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Life insurance • Short/long-term disability coverage • Paid maternity/paternity leave • Pet insurance Apply Job!