Merchant Services New Verticals Team Lead

About the position The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively. Responsibilities • Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. , • Support the team by being present and approachable, answering questions, and providing real-time feedback. , • Assess and establish goals for individuals and the broader team. , • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. , • Improve on existing processes and workflows. , • Develop impactful projects and report on performance. , • Work with other partners to ensure the success of the team. , • Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement. Requirements • Experience in operations, customer service, or other relevant fields. , • Proficient understanding of Salesforce and Google Sheets. , • Ability to motivate a team, set and achieve targets, and manage career growth and performance. , • Comfortable making tough decisions that balance quality and quantity. , • Ability to manage multiple project deadlines and shifting priorities. , • Strong mind and talent for process improvement. Nice-to-haves • Previous experience in a team lead or people management role. , • Experience in a fast-paced, dynamic work environment. Benefits • Premium healthcare coverage , • Wellness expense reimbursement , • Paid parental leave , • Comprehensive benefits and perks Apply Job!