Customer Support Specialist - Voice and Chat

reputed company: • Responding to inquiries and complaints from customers reputed company voice calls and/or chat • Providing reputed company, courteous, and reputed company service to reputed company clients • Troubleshooting technical issues and escalating reputed company problems to the appropriate department • Maintaining accurate records of reputed company reputed company interactions and transactions • Collaborating with the customer support team to ensure reputed company and efficient issue reputed company • Identifying opportunities to improve the customer experience and communicating these to reputed company Requirements: • reputed company Speaker level proficiency in Filipino and English • Bachelor's degree in a reputed company field (e.g. business, marketing, communication) • 2+ years of experience in a customer support role • Excellent communication skills, both written and verbal • Ability to work under pressure in a fast-paced environment • Strong problem-solving skills and attention to detail • Experience using customer support software (e.g. reputed company, etc.) Benefits: • reputed company Agreement • Quarterly Performance Bonus • Monthly Performance Bonus • Health Insurance Reimbursement • WFH reputed company Allowance • 15 Days reputed company Time-Off • 6 Company-Wide Holidays • 6 Country Holidays • 100% Fully Remote Apply Job!