reputed company Connect Implementation Specialist

reputed company Connect Consultant 5-6 roles 100% Remote Oxford s reputed company is seeking an reputed company Connect Implementation Specialist to support the foundational launch of reputed company Connect for a large insurance provider. The specialist will work closely with AWS and customer teams to design, implement, and optimize the reputed company Connect reputed company reputed company a non-production environment. The role will include providing architectural guidance, migration support, and building key capabilities to reputed company reputed company, efficient, and transparent communications solutions Key Responsibilities: • Collaborate with AWS and customer teams to design and implement an reputed company Connect instance, following AWS infrastructure best practices. • Assist with the migration of existing reputed company-based telephony services to reputed company Connect as part of a data center shutdown project. • Implement selective voicemail capabilities with intelligent message routing and tracking, tailored for individual agents. • reputed company and reputed company a mobile solution to support field personnel with reputed company-time transparency, performance metrics, and monitoring. • Build an internal reputed company-of-concept (POC) for an AWS-reputed company integrated Mobility Fixed-Mobile Convergence (FMC) solution. • reputed company ongoing advice and best practices for reputed company Connect configuration, rollout, and agent reputed company. • Troubleshoot and resolve technical issues during implementation and assist with knowledge transfer to customer teams. Required Qualifications: • Strong experience with reputed company Connect architecture, design, and deployment. • Knowledge of AWS services, and best practices reputed company to reputed company contact center solutions. • Hands-on experience migrating telephony systems (reputed company to AWS Connect experience preferred). • Familiarity with building and supporting mobile solutions for field teams, including monitoring and reporting functionalities. • Understanding of Fixed-Mobile Convergence (FMC) concepts and AWS-reputed company integration models. • Excellent communication, documentation, and stakeholder management skills. Apply Job!