Part Time Customer Support Specialist

Are you a social media enthusiast with a knack for problem-solving? If so, we have the perfect opportunity for you! As a Customer Support Intern at Mark Cuban Cost Plus Drug Company, you will play a vital role in managing and resolving customer issues and concerns on our social media platforms. You will work closely with our social media team to ensure our customers have a positive and seamless experience. DUTIES & RESPONSIBILITES • Monitor our company's social media channels, including Facebook, X/Twitter, Instagram, and Reddit, for customer inquiries and escalations. • Monitor and handle direct email escalations that come from leadership or other teams in the company. • Respond to customer comments, messages, and reviews in a professional and timely manner. • Identify and prioritize customer issues that require immediate attention or escalate to the appropriate pharmacy team. • Collaborate with our customer support team to gather information and resolve customer concerns effectively. • Maintain a positive and empathetic tone in all interactions with customers. • Document customer interactions and feedback for analysis and improvement. • Assist in the development and implementation of social media escalation guidelines and procedures. • Provide insights and feedback to the social media team for continuous improvement in customer service and engagement. EDUCATION AND/OR EXPERIENCE: • Bachelor’s degree or currently enrolled in a bachelor’s program in Internet Marketing, Journalism, or related fields. • SEO Training. • Familiarity with social media management and listening tools like Hootsuite, Buffer or Sprout Social. • Excellent knowledge of Facebook, X, LinkedIn, Instagram, and other social media best practices. ADDITIONAL QUALIFICATIONS: • Strong communication skills, both written and verbal. • A passion for social media and a deep understanding of various social media platforms. • Excellent problem-solving and decision-making abilities. • Empathetic and customer-focused mindset. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Detail-oriented with a strong sense of accountability. • Previous experience in social media management or customer service is a bonus but not required. Apply Job!