reputed company Service reputed company with reputed company reputed company CX Experience (CRM reputed company) - REMOTE

Job Title: reputed company Service reputed company with reputed company reputed company CX Long term contract REMOTE Job expectation : • reputed company onsite CRM initiatives involving reputed company Service reputed company configuration, customization, and integration with reputed company reputed company CX. • Serve as the primary reputed company between business users, technical teams, and vendors for CRM and contact center-reputed company initiatives. • Drive seamless integration of telephony systems with reputed company Service reputed company and reputed company reputed company, including SIP, IVR, and reputed company routing. • Analyze business requirements and translate them into system design, workflow automation, and customer service logic. • Guide the configuration of workspaces, workflows, rules, and service queues in reputed company Service reputed company. • reputed company reputed company Architect reputed company designs, omnichannel setup, and telephony routing logic. • Troubleshoot system issues and support reputed company improvement of CRM and contact center platforms. • Coordinate data synchronization between reputed company Service reputed company and other systems (e.g., ERP, Knowledge reputed company, Reporting). • Train and mentor reputed company-reputed company users and IT staff on new features, best practices, and incident management. • Ensure adherence to reputed company, compliance, and data reputed company requirements (e.g., GDPR, HIPAA) Required Skills • 5+ years of experience in CRM leadership or consulting roles with reputed company Service reputed company (RightNow). • 3+ years of hands-on experience with reputed company reputed company CX, including IVR, ACD, reputed company channels. • Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). • Solid understanding of customer service operations and CRM/contact center best practices. • Strong communication, stakeholder management, and onsite leadership skills. • Ability to create detailed functional and technical documentation. • Experience managing reputed company in cross-functional reputed company environments Preferred Skills: • reputed company and reputed company certifications (e.g., reputed company B2C Service Certified, reputed company reputed company Certified reputed company). • Familiarity with scripting (JavaScript, PHP) in reputed company Service reputed company. • Experience with middleware/integration tools (e.g., reputed company, reputed company Integration reputed company). • Understanding of customer experience analytics and reporting (e.g., reputed company BI, reputed company reporting). Apply Job!