Data Entry/Customer Service

PRIMARY PURPOSE OF POSITION × Each week, processes retailers’ return claims accurately and efficiently and completes processing by 02:00 PM Friday. Accurately meets or exceeds handling goal metrics. Cross-trains to accurately handle inbound/outbound retailer and driver calls. DUTIES & RESPONSIBILITIES INCLUDE × Maintains process integrity by inputting Data Entry ID and each customer’s Account Number, followed by the customer’s specific return claim amount by title, by day. Monitors system acceptance/rejection of claims and compares Return Form to system account data. × Monitors system for customer exceptions and/or reason-codes exceptions. Notes discrepancies on Return Forms, as required. Escalates high volume discrepancies and barcode issues to supervisor. × Cross-trains to handle inbound/outbound customer service inquiries, as defined in training manual, including coordinating issue resolution between customers, drivers (independent contractors), NDA Sales reps or personnel. Performs weekly review of retailer invoices/collection status for assigned routes, and completes all necessary follow-up including order changes, billing disputes, delivery and collection issues, and other required communications with route drivers and retailers. × Makes outbound calls to follow-up on account issues; service changes; new product roll-outs; holiday closings; etc., and as directed by Management. × Performs data entry related to maintenance of accounts in NDA’s Customer Information System. Maintains company files of bills, return forms and other documents deemed necessary by Management. × May provide backup to other departments. × Complies with all safety and employment policies, including attendance, and the responsibilities outlined in the NDA Employee Handbook and Safety Manual. × Performs the Essential Duties of the job and other duties as requested by Management. QUALIFICATIONS AND EXPERIENCE REQUIRED × 1-3 years of similar experience. Must be detail-oriented, able to take direction well and work efficiently. Requires good phone, organizational and math skills plus the ability to multi-task. × Able to work flexible shifts, based on the volume of weekly returns. × Ability to quickly learn company-specific computer applications and telephone system. × Excellent communication skills. Fluency in English; plus, Spanish or additional languages, preferred. Job Type: Full-time Pay: From $16.50 per hour Expected hours: 33 per week Schedule: • Day shift • Monday to Friday Work Location: In person Apply Job!