Service Technician

KEY DUTIES AND RESPONSIBILITIES 1.Customer Service • Processes work orders, chemical orders, supply orders, etc., as needed. • Ensures Autobell is taken care of by focusing on organization, service, and follow-up. • Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc. • Plans and follows through with assigned projects and tasks supporting the company. • Supports Autobell Car Wash operations by providing timely information and service. • Technical Service • Assists in the installation of new car wash equipment. • Installs equipment, machines, wiring, or programs to meet specifications. • Performs corrective maintenance of installed equipment. • Physically handling, installing, positioning, moving and manipulating equipment and/or materials. • Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools. • Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws. • Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components. • Purchases items or places orders for items needed to complete maintenance or repair work, as authorized. • Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment. • Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy. • Shipping and Receiving • Participates in ordering materials and supplies, as needed. • Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods. • Personally, delivers items to work-sites, as needed. • Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders. • Maintains inventory of materials needed to perform anticipated tasks. Appropriately uses and manages company resources. • Communication/Working Relationships • Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business. • Participates in periodic team meetings. • Represents the company in a professional manner and appearance. • Travels as necessary to support the overall goals of the organization. • Other • Performs other duties as required or requested. • Contributes to the positive team efforts of the territory and the company. • Maintain detailed service records. • Maintains confidentiality of sensitive company, and data without exception. • Acts upon critical issues immediately within position’s authority and/or asks for assistance/decision-making from the Service Manager. • Suggests ways to do assigned tasks in a more efficient and effective manner. • Follows safety and security guidelines and sets a safe work example for others. • Maintains the worksite by leaving it clean, neat, and organized. • Light construction that would include odd jobs at car wash locations during installations and repairs. • Acts as on-call technician for Autobell emergency situations according to the team schedule. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge/Education/Experience • High school diploma or equivalent, required. • Technical school education preferred, but not required. • General mechanical ability necessary. • Knowledge of machines and tools, including their designs, uses, repair, & maintenance. • Understanding of pneumatics, hydraulics, motors, and pumps, helpful. • Experience in car wash operations and related customer service, preferred. • Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair. • Familiarity with the car wash industry’s standards, concepts, practices, and procedures. Abilities • Ability to identify, troubleshoot and repair electrical, chemical, mechanical and and/or plumbing issues. • Ability to use experience and judgment to plan and accomplish tasks and goals. • Ability to collaborate with others. • Ability to exercise creativity and latitude for continuous improvement. • Ability to work independently. Skills • Basic verbal and written communication skills. • Demonstrated attentiveness to details, basic mathematical analytical ability. • Demonstrated ability to work with technology in performing key tasks and becoming more efficient. • Demonstrated ability to solve problems effectively. • High sense of organization and orderliness. • Customer service skills and sensitivity to timeliness in meeting the customer’s needs. • High energy level. ESSENTIAL PHYSICAL REQUIREMENTS • Standing - Moderate to high level. • Climbing and climbing of ladders – Moderate level. • Crawling – Moderate level. • Walking – Moderate to high level. • Sitting – Low to moderate level. • Squatting/Kneeling – Moderate Level. • Lifting – Up to 100 lbs. • Push and pull patterns of motion using extremities. • Visual Concentration – High Level. • Hearing Concentration – High Level OTHER REQUIREMENTS • Environment – Car wash sites and daily travel. • Scheduling – Must be able to work outside of normal business hours i.e. after Autobell closes or overnight. • Willingness to work out of town as needed on car wash installs and/or repairs with up to 25% travel outside of Charlotte geographical territory, required. • Must be 18 years of age or older. • Must possess and maintain a valid driver's license with clean motor vehicle history. • Autobell requires that you keep a professional, safe, and neat appearance according to company policy. • Autobell is a drug-free workplace, and all candidates must pass a pre-employment drug screening. 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