Call Center Representative / Live Chat Agent Remote Work From Home

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent / Customer Service Representative to join our support team. In this role, you will serve as the first point of contact for customers, providing real-time assistance via live chat and ensuring a seamless and positive experience for every interaction. Key Responsibilities • Respond promptly and professionally to customer inquiries through live chat. • Provide accurate information about products, services, and policies. • Troubleshoot basic technical issues or order-related concerns. • Escalate complex problems to the appropriate internal teams. • Maintain clear and detailed records of customer interactions. • Meet performance metrics such as response time, customer satisfaction, and resolution rate. • Stay up to date on product knowledge, system updates, and company policies. • Deliver personalized and empathetic support to ensure a positive customer experience. Requirements • High school diploma or equivalent (college degree preferred). • Previous experience in customer service or a similar role (live chat experience is a plus). • Typing speed of at least 40 WPM with a high degree of accuracy. • Comfortable using CRM software, live chat platforms, and standard office tools. • Ability to work flexible hours, including evenings, weekends, or holidays if needed. Desired Skills • Excellent written communication skills with proper grammar and spelling. • Strong problem-solving abilities and a solution-oriented mindset. • Ability to multitask and manage multiple chat conversations simultaneously. • Patience, empathy, and a positive attitude in handling customer concerns. • Team player with a proactive approach to learning and improvement. Apply Job!