Customer Service / Office Representative

Customer Service / Office Representative Closets by Design is a nationally recognized leader in home organizing systems. Job Responsibilities : The position will provide excellent customer service for our customers that will include answering phones, scheduling appointments, and updates to client files. This is a busy home design office and attention to detail is an important part of this position. Specific Duties Include : • Answer customer inquiries on the telephone and by email. • Extensive problem-solving, order processing, and communication with customers as well as internal departments. • Schedule services and coordinate schedules with the Install Department • Update file with all customer interactions recording details of inquiries, complaints, or comments, as well as resolutions. • Follow up to ensure that appropriate changes were made to resolve customers' problems. Job Requirements : • Computer proficiency, especially with Microsoft Office • Previous customer service experience in an office setting • Must have excellent interpersonal and communication skills (verbal / written). • Proper phone etiquette • Prior exposure to and use of Customer Relations Management Software Previous customer service experience with a home improvement company is a Plus! Benefits : • A professional business casual work environment • 401(k) with a match • Your choice of 4 Health Insurance Plans • Additional Insurance options including Dental, Vision, Life, & Long-Term Care • Paid Holidays and PTO • Employee discount with various vendors through our partner program including cellphones We are anequalopportunityemployer Apply Job!