HELP DESK SUPPORT

Contract Remote 6-10 Years Apply Online Refer & Earn Referral Fee: $500.00 Job Summary/ Responsibilities Job Title: Help Desk Support Job Location: Remote Job Summary: We are looking for a dedicated Help Desk Support professional to join our team. The ideal candidate will have strong technical skills and excellent customer service abilities. You will be responsible for providing first-level technical support to end-users, troubleshooting issues, and ensuring efficient and effective resolution of problems with software applications. Responsibilities: • Address user inquiries and requests through phone, email, or chat, providing timely and accurate technical support. • Diagnose and resolve software application issues. • Escalate unresolved issues to the development team. • Maintain detailed records of user interactions, problems, and resolutions in the help desk system. • Provide basic training to users on software applications and systems. • Ensure follow-up on open issues and communicate status updates to users. Requirements: • Proven experience in a help desk support or technical support role. • Proficiency in Windows and Mac OS, Microsoft Office Suite, Jira and Service Now. • Strong analytical skills and the ability to solve technical problems effectively. • Excellent customer service skills with friendly and professional demeanor. • Strong written and verbal communication skills to interact with users and team members. • Associate or Bachelor’s in Information Technology, Computer Science. Additional technical certifications or degrees are a plus. How will you make an Impact? Must Have • WINDOWS OPERATING SYSTEMS • MICROSOFT OFFICE SUITE • MAC • JIRA Success Profile What makes you successful? Here are the traits we are looking for: • CUSTOMER SERVICE • RESPONSIBLE • ACCURATE • ANALYTICAL SKILLS • FRIENDLY • STRONG WRITTEN AND VERBAL COMMUNICATION Education : • ASSOCIATE DEGREE • BACHELORS DEGREE Apply Job!