Customer Service Representative – Life Insurance

Job Title: Customer Service Representative Location: Remote Duration: 12+ Months Job Description: Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience • 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services) Responsibilities • Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment • Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products • Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.) Essential skills: • Good analytical and problem-solving skills • Ability to communicate verbally and through emails/phones with businesses • Prior call center experience • Ability to multi-task and handle calls and caseload with a high degree of accuracy • Open for feedback and Passionate about their own learning and development • Proven problem-solving skills and ability to provide options • Highly motivated and committed • Team player, supporting and assisting colleagues whenever possible Technical skills • Knowledgeable in using MS Office (Outlook, SharePoint and PDF) • Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services) • Proven computer experience with solid keyboarding skills and proficiency with learning new applications Qualifications Minimum qualifications • Must have a High School diploma or above Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Type: Contract Shift: • Day shift Work Location: Remote Apply Job!