MRL Horizons LLC - Virtual Customer Service Associate | $30k

MRL Horizons LLC has an opening for a dedicated Customer Service Associate! An immediate start is available for this Remote-based position. Key to this role is your expertise in Excellent communication skills. A salary of $30k - $50k per Year is offered. Job Title: Customer Service Associate (Remote Contractor) Location: Remote Type: Contractor (Paid Position) About Us: We are Mito Red Light - a leading health and wellness company dedicated to helping individuals lead healthier, happier lives. Our mission is to empower people through high-quality products and exceptional customer support. We are looking for a passionate, friendly, and professional individual to join our customer service team as a Remote Customer Service Associate. Position Overview: As a Customer Service Associate, you will be the primary point of contact for our customers via phone, email, and chat. You will play a vital role in providing exceptional service and helping our customers have a seamless experience with our products and services. Training will be provided, and we are looking for someone with a positive attitude, excellent communication skills, and the ability to handle customer inquiries in a timely and efficient manner. Key Responsibilities: • Answer inbound customer inquiries via phone, email, and chat, ensuring a high level of satisfaction. • Assist customers with product questions, orders, returns, exchanges, and other service-related issues. • Resolve customer concerns in a professional, timely, and efficient manner. • Maintain accurate records of customer interactions and transactions. • Provide information on company products and services as needed. • Follow up with customers as required to ensure issues are resolved. • Collaborate with other team members to ensure a seamless customer experience. • Stay up-to-date on product offerings, policies, and company promotions. If you're passionate about delivering exceptional customer service and want to contribute to the success of a health and wellness company, we would love to hear from you! To Apply: Please submit your resume and a brief cover letter explaining why you're a great fit for this role. Qualifications: • Fluent in English (written and spoken), with excellent communication skills. • Previous customer service experience is a plus, but not required (training will be provided). • Comfortable speaking on the phone and using digital communication tools (email, chat). • Strong problem-solving skills and the ability to think critically and creatively. • Self-motivated and able to work independently in a remote environment. • Reliable internet connection and access to a quiet workspace. • A passion for health and wellness is a bonus, but not required. • Experience with Shopify is also a bonus, but not required What We Offer: • Remote work with flexible hours. • Training and ongoing support to help you succeed. • Opportunity to work with a leading health and wellness brand. • Competitive pay - above market compensation for A players (contractor position) Apply Job!