Remote Medicaid Call Center Supervisor

Description: • Responsible for increasing member and provider satisfaction, retention, and growth • Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. • Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. • Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. • Acts as liaison between staff and other areas, including management, all segments, provider teams, etc. • Proactively analyzes constituent data, identifies trends and issues. Requirements: • 4 years experience with member/call center environment. • 2 years leading member/customer service team. • Experience in a Medicaid and/or Medicare setting. Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Apply Job!