Customer Service Representative - Bilingual Spanish - Remote

Description: • Provide best-in-class customer service to IonTuition's various lines of business • Handle inbound and outbound customer calls • Provide clear verbal and written communications appropriately to assist customers with repayment of their educational obligations • Be highly productive and meet outbound and inbound telephone call productivity needs • Ability to use telephones, email, chat and text communication with customers • Provide timely and professional response to all written communication • Properly utilize CRM system for technical inquiries with follow-up for customer resolution • Follow policies and procedures regarding escalations • Update records with current demographic and contact information • Accurately notate all interactions • Comprehend training material on a variety of topics and share new concepts and content • Adhere to all federal and state laws governing the industry • Adhere to the client Statement of Work standards and company guidelines and policies • Attain all Key Performance Indicators (KPIs) and monthly performance goals Requirements: • Fluency in both English and Spanish • Be passionate in the work you do and the people you help • Ability to establish and maintain rapport through effective communication and timely follow-up with customers • Attention to detail • Ability to establish priorities and multi-task in a fast-paced and deadline driven environment • Must be a self-starter with a great degree of internal motivation • Ability to operate and navigate various technical devices and systems • Ability to trouble shoot common computer issues Benefits: • Medical Benefits through Cigna • Dental Benefits through DeltaDental • Vision Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) Apply Job!