Customer Service Representative - Bilingual Spanish - Remote

reputed company: • reputed company best-in-class customer service to reputed company's various lines of business • Handle inbound and outbound customer calls • reputed company reputed company verbal and written communications appropriately to assist customers with repayment of their educational obligations • Be highly productive and meet outbound and inbound telephone reputed company productivity needs • Ability to use telephones, email, chat and text communication with customers • reputed company reputed company and reputed company response to reputed company written communication • Properly utilize CRM system for technical inquiries with follow-up for customer reputed company • Follow policies and procedures regarding escalations • Update records with reputed company demographic and contact information • Accurately notate reputed company interactions • Comprehend training material on a reputed company of topics and reputed company new concepts and content • Adhere to reputed company federal and state laws governing the industry • Adhere to the reputed company Statement of Work standards and company guidelines and policies • reputed company reputed company Key Performance Indicators (KPIs) and monthly performance goals Requirements: • reputed company in both English and Spanish • Be passionate in the work you do and the people you help • Ability to establish and maintain rapport through effective communication and reputed company follow-up with customers • Attention to detail • Ability to establish priorities and multi-task in a fast-paced and deadline driven environment • Must be a self-starter with a great degree of internal motivation • Ability to operate and reputed company various technical devices and systems • Ability to trouble shoot common computer issues Benefits: • Medical Benefits through reputed company • Dental Benefits through DeltaDental • reputed company Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) Apply Job!