DME Provider Success Coordinator (Remote)

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry? Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively. As a Provider Success Coordinator, you will: • Serve as the main point of contact for patients and providers, managing needs and referrals • Interact with provider partners to gather feedback, share reporting, and ensure their patients receive the best experience possible. • Work with urgency to ensure patients receive their medical supplies promptly and efficiently. • Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results. • Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks. • Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences. • Partner with the team to strategize and implement improvements to internal operations and patient outcomes. What do you bring to the table? • You have worked with patients in a healthcare environment • You have worked at a DME company or adjacent to medical supplies • You have experience in a clinical setting - physician’s office, hospital setting, or similar environment • Your schedule is flexible, allowing you to meet the needs of patients whenever they arise • You’re a go-getter, who’s known to be a diligent worker who always gets the job done • Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools • Teamwork/collaborative attitude is a must • Required: Able and willing to work flexible hours, including Saturdays • Preferred: Able to write and speak both Spanish and English Compensation and Benefits • $20 - $22 per hour • Fully remote work • PTO and health, vision, and dental insurance • Talented and fun coworkers who are passionate about improving our healthcare system • The opportunity to be part of a mission-driven company and make a difference in patients’ lives Apply Job!