Live Chat Agents

We are seeking a skilled and customer-focused Live Chat Agent to provide real-time support to customers through our website and/or app chat platform. As a key part of the customer service team, you will handle inquiries, provide accurate information, and resolve issues quickly and professionally—entirely through written communication. Key Responsibilities: • Respond promptly and professionally to customer inquiries via live chat. • Assist customers with product/service questions, order tracking, account issues, and basic troubleshooting. • Identify and escalate more complex issues to the appropriate departments. • Maintain a positive, friendly, and helpful tone in all written communication. • Accurately document customer interactions and feedback in the system. • Stay informed on company products, services, promotions, and policies. • Meet or exceed daily chat performance metrics (e.g. response time, resolution rate, customer satisfaction). Qualifications: • High school diploma or equivalent; some college preferred. • Previous experience in customer service or live chat support is a plus. • Excellent written communication, spelling, and grammar skills. • Strong typing speed and accuracy (usually 40+ WPM). • Ability to multitask and manage multiple chats simultaneously. • Comfortable using chat platforms, CRM tools, and web-based systems. • Customer-oriented mindset with patience, empathy, and problem-solving skills. • Ability to work independently in a fast-paced environment. Work Conditions: • Full-time and part-time shifts available (flexible hours may include evenings/weekends). • Remote or on-site depending on company needs. • Requires consistent access to a computer and high-speed internet for remote work. Benefits (if applicable): • Competitive hourly pay. • Paid training. • Health benefits for eligible full-time employees. • Opportunities for growth and advancement. • Work-from-home flexibility Apply Job!