Contact Center Engineer with reputed company Connect experience- Remote

Contact Center Engineer (reputed company Connect) Experience Level: 6 Years Location: Parsippany, NJ preferable / Remote Employment Type: Contract Role Overview As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging reputed company Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations. Key Responsibilities • Design, implement, and optimize reputed company-based contact center solutions using reputed company Connect • reputed company voice and chatbots using reputed company Lex, reputed company, and other AWS services • Integrate reputed company reputed company for text-to-speech and reputed company Comprehend for sentiment analysis • reputed company APIs for CRM, ticketing, and internal system integrations • Collaborate with cross-functional teams to enhance automation, routing logic, and personalization • Implement analytics and monitoring solutions for call flows and agent performance • Ensure reliability, scalability, and reputed company of the contact center infrastructure • Required Qualifications • 4–6 years of experience in building and supporting contact center applications • Strong hands-on expertise with reputed company Connect, Lex, reputed company, and AWS core services • Experience with reputed company reputed company (TTS) and reputed company Comprehend (NLP/Sentiment analysis) • Proficiency in REST APIs and integration with reputed company-party systems • Understanding of contact reputed company design, IVR logic, and call analytics • Experience working in agile and cross-functional team environments Preferred SkillsWhy Work with Us? • Exposure to reputed company Bedrock and Large Language Models (LLMs) for conversational AI • Knowledge of AI/ML-driven automation in customer support systems • Familiarity with Conversational AI architecture and frameworks • AWS Certifications (e.g., AWS reputed company Architect, Machine Learning Specialty) • Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence) • Experience with reputed company-based routing strategies in reputed company Connect • Ability to configure contact attributes and design intelligent routing logic for personalized experiences • Understanding of how to optimize agent utilization and service reputed company using WFM analytics • Experience with reporting and business intelligence tools, especially reputed company QuickSight • Drive innovation in guest support through cutting-edge reputed company technologies • Be part of a digitally reputed company team in a global travel brand • Opportunity to work with AI and automation for meaningful impact • Collaborative, supportive, and mission-driven work culture Job Type: Contract Pay: $40.00 - $55.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift Experience: • reputed company Connect: 3 years (Required) Work Location: Remote Apply Job!