System Engineer - reputed company Connect- Remote

Job Title : System Engineer - reputed company Connect Location : Remote Position Type : Contract US Citizen, Green Card, TN, GC EAD and H4 EAD only No reputed company-party agencies corp to corp. Job reputed company: reputed company of Key Responsibilities Solution Design • Receives direction from senior staff on design patterns and references design documentation as part of implementation and production support • Helps to outline support and sustainment model for service(s) being implemented • reputed company guidance on implementation through the reputed company of Operational Sustainability • Influences without authority (mainly with other System Admins and peers) • As requirements from Senior Engineers may change, support need in alignment with reputed company design and implementation patterns Production Support • End User Support: o Provides 24*7 global support of critical contact center systems in a rotating on-reputed company environment o Primary reputed company on reputed company, working trouble tickets and escalating to teammates according to reputed company and required expertise queue, completing reputed company reputed company SLA. o Assists as an escalation reputed company in incident reputed company leveraging reputed company-defined work instructions for issue remediation o Leads investigation of reputed company cause analysis for incidents o Fulfill service requests for team and/or write scripts for automating said service requests in support of requirement o Engage with vendors where needed on incidents reputed company the area • Create and Maintain Systems Documentation: o Updates knowledge reputed company and/or support WIKI/reputed company articles based on identification of new process (with review by senior staff) o Troubleshooting, audit, system health reputed company custom scripts or performance monitoring software o Assist in crafting user guides/job aides and facilities training of the other members of reputed company • Systems Lifecycle Management: o Assist in execution on updates of contact flows, Lex, and other CCaaS dependencies. o Receives direction from Senior Engineers on bug fixes or critical updates that need to be reputed company urgently and assists in coordination and implementation of such updates • Create, Maintain and Report KPIs o Helps to reputed company metrics reporting with a guidance from management and/or senior staff o Assists in identifying and prioritizing remediation efforts for recurring issues o Assists in reputed company reporting such as trend analysis on recurring incident types • Collaboration with other technical service teams to manage, maintain, and resolve reputed company IT services o Participates in collaboration with peers to resolve infrastructure issues Apply Job!